Information Technology Program Manager
Coppell, Texas, Us
Lead drilling software customization initiatives for over 50 clients across the U.S.Directed software, platform, integration of delivery teams to increase team efficiency and productivity.Served as a liaison between Product Ownership, Project Governance, and Development / Implementation teams.Fulfilled many different roles on an iterative team including Product Manager and Scrum Master.Worked with stakeholders, articulating the business requirements, building and managing the product backlog, and successfully leading Agile projects throughout delivery lifecycles.Introduced Agile mindset and helped run scrum events for teams in Vietnam, India, Austin, and Houston.Advanced best practices for scaling and optimizing agile best practices and mindset by serving as a coach and servant leader.Implemented individual coaching to team members, team leaders, executives, SME’s, product owners and business stakeholders on how to be the best support effective Agile practice.Provided hands-on coaching to teams in all aspects of Agile, Scrum, Kanban, and continuous improvement: Self-organization, accountability, collaboration, iterative development, managing flow, limiting work in progress, eliminating waste.Created dashboards to measure development team performance to improve team velocity at each sprint.Assisted with backlog refinement, roadmap creation, and facilitated scrum ceremonies.Ensured integration of projects and adjusted project scope, timing, and budgets as needed, based on the needs of the business for billing, network segmentation, data warehouse, and AWS migration projects.Developed the program strategy, supporting the business case and various enterprise-wide high-level project plans.Helped the development team, stakeholders, product owner, and organization improve performance and increase completion of sprints by removing impediments and serving as a facilitator, coach, and servant-leader of Agile best practices.