Cto & Head Of Field Services (Devrel, Se, Csm, And Services Teams)
San Ramon, Ca, Us
Held leadership roles to guide xMatters through key company milestones starting with growth from selling a technology widget to solution selling, then to transform from on-premises to cloud, and currently focused on growth & scaling both the business & technology.Tasks/Achievements:- Responsible for product strategy & innovation as well as leading the Office of the CTO (50+ people) combining all customer-facing technical teams incl. product evangelists, pre-sales engineers, customer success, onboarding, and consulting- Exceeded new customer acquisition targets by leveling up presales team skills with continuous learning & mentoring programs- Rebuilt customer success team, including leadership, successfully turning around an increase in churn rates- Developed cross-team approach for discovery, documentation & customer engagement increasing net dollar retention rate- Focused consulting business on services offerings that had the greatest impact on new customer time to value, long term retention, and generated expansion subscription revenue opportunities- Chief evangelist & thought leader for xMatters working with largest customers ($250K+ ACV), analysts, media, and partners- Built cross-functional innovation teams to launch the company's first trial product & freemium go-to-market, xMatters Labs for community engagement & contributions, and push to build out integrations and joint marketing/sales efforts with key partners- Drove ecosystem development by selecting strategic partners and driving product & marketing strategy with Google, Atlassian, ServiceNow, Splunk, New Relic, AppDynamics, Dynatrace, and Slack- Represented customer pain, product, and competition aspects of the business during fundraising including $4.5M Series C and $40M Series D
