Abdullah Abbasi Email & Phone Number

Dudley, Gb

Bromsgrove, West Midlands, Gb

• Provide comprehensive IT infrastructure support for over 6 companies encompassing 100+ branches within Strategic Workforce Solutions Group Ltd (SWS).• Manage and support a diverse range of infrastructure and business software tools, ensuring optimal functionality and efficiency.• Lead Azure Intune Autopilot management and support, overseeing the seamless onboarding of devices.• Spearhead Azure Intune MDM (Mobile Device Management) with a focus on maintaining security and efficiency.• Drive Azure Virtual Desktop (AVD) management, ensuring a smooth and reliable virtual desktop environment.• Oversee Wintel (Windows Server 2008R2 - 2019 / Windows 10) administration, providing robust support for server and desktop environments.• Expertly manage VMWare infrastructure, ensuring its reliability and optimal performance.• Lead VDI (Horizon) management, guaranteeing a responsive and efficient virtual desktop infrastructure.• Efficiently manage iGel thin clients, contributing to a streamlined and high-performance computing environment.• Administer Office 365 suite, including SharePoint, Teams, OneDrive, and Exchange, ensuring a collaborative and productive digital workplace.• Expertly manage MS Active Directory, covering Group Policy, Users/Groups/Computers, DNS, DHCP, and TCP/IP.• Utilize Windows PowerShell to automate IT system management tasks, enhancing operational efficiency.• Administer VOIP (3CX) systems, ensuring a reliable and effective communication infrastructure.• Manage the administration of ITSM software for the service desk, utilizing Freshservice for efficient ticketing and issue resolution.• Collaborate with third-party suppliers to ensure continuous service availability and optimal performance.• Provide hardware and support for Enterprise LAN, covering printers, scanners, desktops, laptops, and mobile phones.

Melbourne, Victoria, Au

• Provide On-Site, Remote and Telephone support to 750+ users (ServiceNow).• Wintel support including Windows 7/8.1/10 enterprise machines and Windows server 2008/2012 R2.• Operation of MS Active Directory ( Users/Groups/Computers, DNS, DHCP, TCP\IP ).• Administration of Email Server (MS Exchange 2013), Outlook 2010/13/16 and Office 365.• VMware vSphere Administration and Support.• Administration of VoIP (Cisco Unified Communication System/IPFX).• Administration of ServiceNow (Prod/UAT/Test)• Hardware & Support for Enterprise LAN (Printers, Scanner, Desktops, Laptops, Mobile Phones). • Implementation of new hardware such as networking printers, scanning equipment, new PC and laptop builds deployed using SCCM or clean installations from CD/USB.• Troubleshooting VPN solutions, including configuring software on laptops. Initially Cisco Anyconnect and later migrated to Citrix NetScaler Gateway.• Conferencing (WebEx/Arkadin) and Instant Messaging Tools (Lync/Jabber/Slack) Support.• Oversee complex technical issues for the team and work with appropriate teams on solutions.• Provides a single point of contact for one or more problems and be responsible for ownership.• Work closely with the 3rd line team to support the business in delivering a high level of IT support. • Remote Support/Mobility Tools (Bomgar, Remote Desktop Connection, VPN, Dame ware and DTS).• Overseeing Projects such as New OS rollouts, Software upgrades, Video Conferencing.• SharePoint, SFTP, Financial Application e.g. Advisor Office, Xplan, UE2 & Apollo etc Support.

• Installation & Operation of MS Active Directory (2008, SBS), User/Groups, DHCP/DNS• Administration of Email (MS Exchange 2013), Outlook/OWA etc.• Installation & Operation of Enterprise Network (HP/Cisco Switches, DSL/Broadband)• Hardware & Support for Enterprise LAN (Printers, Scanner, Computers, Laptops)

• Identifying and maximizing revenue from existing customer accounts.• Maintaining high levels of product and customer knowledge and participating in training.• Submitting detailed proposals and quotations to customers.• Providing regular and accurate sales forecast updates to Senior Managers.• Preparing and delivering sales presentations.• Identifying, contacting and qualifying leads.• Monitoring competition and analyzing competitor activity.

Master Of Science (M.Sc.), Data Communication Networks

Bachelor Of Engineering (Beng), Electronics Engineering