Abbas Kapasi Email & Phone Number

Dartmouth, Nova Scotia, Canada

Customer Interaction and Sales:Assist customers in selecting suitable appliances based on their needs and preferences.Provide detailed information about product features, benefits, and pricing.Close sales by addressing customer inquiries and ensuring satisfaction.Product Knowledge:Stay up-to-date with the latest appliance models, specifications, and trends.Conduct product demonstrations to showcase functionality and ease of use.Explain warranty details and after-sales services.Inventory Management:Monitor inventory levels for appliances.Ensure accurate stock records and timely replenishment.Collaborate with the inventory team to maintain availability.Merchandising and Display:Arrange appliances in an appealing manner on the sales floor.Create eye-catching displays to attract customer attention.Regularly update product signage and pricing information.Customer Service Excellence:Address customer complaints or concerns promptly and professionally.Handle returns, exchanges, and refunds efficiently.Build long-term relationships with repeat customers.Cross-Functional Collaboration:Coordinate with other departments (e.g., flooring, plumbing) to provide comprehensive solutions.Assist colleagues with appliance-related queries.Technical Assistance:Troubleshoot basic appliance issues for customers.Provide guidance on installation and maintenance

Sydney, Nova Scotia, Canada

Serving clients and helping them with tax-related queriesOutbound and inbound calls for appointments/drop-offs/walk-insUpdating Client Interaction System (CIS) with customer detailsManaging cash deposits, payments, receiptsEnsuring a clean office space environmentFiling and reporting duties

Halifax, Nova Scotia, Canada

Supervised and trained a team of up to 6 employees to ensure high-quality service and efficient operationsAssisted with hiring and onboarding new team members, including training sessionsManaged inventory and ordering processes to ensure that the store had sufficient supplies and ingredients to meet demandHandled cash and credit card transactions and maintained accurate records of sales and cash flowMonitored and maintained cleanliness and sanitation standards in the store to ensure compliance with food safety regulationsAssisted with scheduling and labor allocation to ensure adequate staffing levels at all timesResolved customer complaints and issues, including handling refunds and exchanges as neededHelped to develop and implement marketing and promotional initiatives to increase store traffic and drive salesReported to and communicated regularly with store management regarding performance metrics, customer feedback, and other relevant informationParticipated in team meetings and training sessions to stay up-to-date on company policies, procedures, and best practices

Bedford, Nova Scotia, Canada

Experienced Business Analyst with a strong track record of processing securities transactions and settlements while ensuring compliance with industry regulations. Skilled in liaising with various stakeholders and resolving issues related to trade confirmations, failed trades, and money movements. Proficient in developing procedure manuals, analyzing processes, and identifying areas for improvement. Knowledgeable in investment management and portfolio management practices.Key Responsibilities:Processed securities transactions, including matching of trade confirmations and settlements for the tradesCoordinated with front office, dealers, custodians, and counterparties to process the securities settlementInvestigated and followed-up on outstanding trade confirmations and failed tradesResolved issues and addressed queries from front office, dealing, counterparties, and custodiansInitiated and reconciled all money movements related to securities transactionsCoordinated with the Investment Center and Portfolio Management to ensure daily trading cut-offs for the funds were promptly metDocumented processes or upgraded existing procedure manualsDeveloped product or service knowledge and competence in tools and business processes used in the departmentConducted analysis to identify potential issues and recommended process improvementsEnsured compliance with all applicable regulations and guidelines

Sydney, Nova Scotia, Canada

Serving clients and helping them with tax-related queriesOutbound and inbound calls for appointments/drop-offs/walk-insUpdating Client Interaction System (CIS) with customer detailsManaging cash deposits, payments, receiptsEnsuring a clean office space environmentFiling and reporting duties

Mumbai, Maharashtra, India

Utilized metadata from calls and chats to identify opportunities for process improvement and enhance the customer experience.Prepared daily, weekly, and monthly reports to track performance and monitor progress towards business goals.Conducted theme analysis to identify process gaps, agent behavior, and customer behavior to recommend solutions to optimize processes and reduce costs.Quantified aspects of the customer journey such as call drivers, outcomes, and issues to build storyboards and support data-driven decision-making.Collaborated with various business units to identify critical drivers and needs and recommend solutions to improve the customer experience and increase revenue.Delegated work to team members and provided coaching to improve team performance.Learned Python, SQL, and Power BI to expand technical skillset and improve analysis capabilities.Deployed, leveraged, and created speech and text analytics solutions to enable digitization, automation, cost efficiencies, and customer experience improvement.Analyzed interaction data sets such as phone conversations, texts, chats, and emails to identify patterns and trends and communicated findings and proposed solutions to business partners and stakeholders.

Mumbai, Maharashtra, India

Demonstrated in-depth knowledge of Offshore Banking Operations and Secured Landing Operation to ensure successful completion of tasks.Consistently met and exceeded KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) set by clients, while maintaining a strict adherence to Quality parameters.Coordinated with support functions to ensure smooth flow of activities on the floor and timely resolution of issues.Generated and updated various reports like daily dashboards, performance reports, evaluation reports, issue logs, and attendance, to provide insights to leadership.Collaborated with the QA (Quality Analysts) team to ensure work calibration, and to drive consistent quality standards.Organized weekly team meetings with specific agendas, to drive team engagement and productivity.Processed client requests for UK mortgages, ensuring timely and accurate resolution.Coordinated with onshore clients over email for escalated cases, and provided effective solutions to ensure customer satisfaction.Attended weekly quality meets to stay calibrated on the quality of cases being processed, and to provide constructive feedback to the team.

Post Baccelarate Diploma In Business Management, Business, Management, Marketing, And Related Support Services, 3.7

Bachelor Of Commerce (B.Com.), Financial Accounts And Auditing