Abbas Syed Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

San Francisco, California, Us

• Selected to manage 2 of the Largest Accounts in the Company.• Achieved 7 figure expansions (200+ %) within both Accounts.• Awarded "Hall of Innovation Award for 2020", by one of the Accounts.• Both Accounts participated as public references in Q1 2021.• Created and Managed HashiCorp FSI User Group with Participation from: * BNY Melon * ABN Amro * JP Morgan Chase

San Francisco, California, Us

• Managed Relationship with some of the largest financial companies in the NY Metro Area.• Developed Success Plans with KPI (Metrics) and tangible milestones (Business Objectives).• 100% Renewal Rate.• Mentored 4 New Hires.• TA'ed 10 Customer Training Workshops• Awarded TAM of the Qtr. for Q3 2019

Armonk, New York, Us

• Assigned to provide project leadership for one of the United States' "Big Three" television networks workload and infrastructure initiatives. • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Turbonomic.t. • Reviewed ServiceNow records to prove out ROI and create a more meaningful ticketing workflow.• Planned out Cloud Migration to migrate workloads to AWS and Azure, with emphasis on cost of Five R’s (Rehost. Refactor, Revise, Rebuild, and Replace).• Managed virtualization implementation across globe, consisting of over 15,000 VMs running on 1,400 Hosts. • Function as a front-line technical resource for “best practice” and informal customer questions and act as liaison between customers and both the Engineering and Product Management offices.

Austin, Texas, Us

• Established SOW templates to pre-define common requirements and streamline response time from 4-6 weeks to 48 hours. • Implemented POC Plan, utilizing SMART methodology to get product to the end-user with basic agreement to purchase if certain criterion is met. • Migrated from Harvest to SalesForce to have single CMS to track customer orders and PS deployment status. • Overhauled FalconStor Certification Processes to scale validation of new hardware, easing remote certification requirements and focusing on certifying individual components. • Certified Software Defined Solution (FreeStor) on AWS and Azure for marketplace consumption.

Austin, Texas, Us

• Responsible for overseeing team of North American support engineers to provide best high quality support. • Led software integration calls (OEM) with notable software companies such as SUN/Oracle, EMC and IBM. • Developed Global Support Training program based on individual feedback and team response that developed into standardized organization training program focusing on support-led sales training. • Collaborated with engineering departments to prioritize, review, and modify interaction and scheduled patch releases.

Austin, Texas, Us

• Directed customers through configuration issues to secure strong client returns and consistent customer referrals. • Repaired Software Defined Storage solutions (SAN/NAS) issues on various OS/application platforms. • Engaged with customers to implement Data Life Cycle Policies which allowed them to use our VTL Solution on various Backup Software platforms to meet their business goals. • Troubleshot network performance for replication (TCP/IP) and/or backup (iSCSI/FC). • Developed standard departmental troubleshooting guide that is currently utilized by the support organization.

Stony Brook, Ny, Us

• Managed and maintained Microsoft Active Directory and Lotus Notes Email Deployments for faculty. • Handled an average of 200 hardware and software issues escalated by students and faculty per month.• Arranged and created images for utilization within our Norton Ghost (Ghost Server) for all new university computers.

New York, Ny, Us

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Of Engineering, Computer Engineering

Bachelor'S Of Science, Applied Mathematics And Statistics