Abbas Syed

Abbas Syed Email and Phone Number

Customer Success - Capital Markets at Microsoft @ Microsoft
Redmond, WA
Abbas Syed's Location
Westbury, New York, United States, United States
Abbas Syed's Contact Details
About Abbas Syed

Experienced Product Support and Services Professional. Skilled in Support Management, Service Delivery, and Customer Relationship Management (CRM). Strong product management professional with a M.B.A. from Fordham University and Computer Engineering and Applied Math Degrees from Stony Brook University.

Abbas Syed's Current Company Details
Microsoft

Microsoft

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Customer Success - Capital Markets at Microsoft
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Abbas Syed Work Experience Details
  • Microsoft
    Principal Customer Success Account Manager
    Microsoft Sep 2023 - Present
    Redmond, Washington, Us
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  • Microsoft
    Sr. Customer Success Account Manager (Csam) - Capital Markets
    Microsoft Feb 2021 - Aug 2023
    Redmond, Washington, Us
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  • Hashicorp
    Global Success Manager
    Hashicorp Aug 2020 - Feb 2021
    San Francisco, California, Us
    • Selected to manage 2 of the Largest Accounts in the Company.• Achieved 7 figure expansions (200+ %) within both Accounts.• Awarded "Hall of Innovation Award for 2020", by one of the Accounts.• Both Accounts participated as public references in Q1 2021.• Created and Managed HashiCorp FSI User Group with Participation from: * BNY Melon * ABN Amro * JP Morgan Chase
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  • Hashicorp
    Sr. Technical Account Manager
    Hashicorp Apr 2019 - Aug 2020
    San Francisco, California, Us
    • Managed Relationship with some of the largest financial companies in the NY Metro Area.• Developed Success Plans with KPI (Metrics) and tangible milestones (Business Objectives).• 100% Renewal Rate.• Mentored 4 New Hires.• TA'ed 10 Customer Training Workshops• Awarded TAM of the Qtr. for Q3 2019
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  • Turbonomic
    Technical Account Manager
    Turbonomic Aug 2017 - Apr 2019
    Armonk, New York, Us
    • Assigned to provide project leadership for one of the United States' "Big Three" television networks workload and infrastructure initiatives. • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Turbonomic.t. • Reviewed ServiceNow records to prove out ROI and create a more meaningful ticketing workflow.• Planned out Cloud Migration to migrate workloads to AWS and Azure, with emphasis on cost of Five R’s (Rehost. Refactor, Revise, Rebuild, and Replace).• Managed virtualization implementation across globe, consisting of over 15,000 VMs running on 1,400 Hosts. • Function as a front-line technical resource for “best practice” and informal customer questions and act as liaison between customers and both the Engineering and Product Management offices.
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  • Falconstor Software
    Director Of Product Support And Services
    Falconstor Software Apr 2013 - Jun 2017
    Austin, Texas, Us
    • Established SOW templates to pre-define common requirements and streamline response time from 4-6 weeks to 48 hours. • Implemented POC Plan, utilizing SMART methodology to get product to the end-user with basic agreement to purchase if certain criterion is met. • Migrated from Harvest to SalesForce to have single CMS to track customer orders and PS deployment status. • Overhauled FalconStor Certification Processes to scale validation of new hardware, easing remote certification requirements and focusing on certifying individual components. • Certified Software Defined Solution (FreeStor) on AWS and Azure for marketplace consumption.
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  • Falconstor Software
    Manager Of Product Support
    Falconstor Software Aug 2010 - Mar 2013
    Austin, Texas, Us
    • Responsible for overseeing team of North American support engineers to provide best high quality support. • Led software integration calls (OEM) with notable software companies such as SUN/Oracle, EMC and IBM. • Developed Global Support Training program based on individual feedback and team response that developed into standardized organization training program focusing on support-led sales training. • Collaborated with engineering departments to prioritize, review, and modify interaction and scheduled patch releases.
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  • Falconstor Software
    Senior Product Support Engineer
    Falconstor Software May 2007 - Jul 2010
    Austin, Texas, Us
    • Directed customers through configuration issues to secure strong client returns and consistent customer referrals. • Repaired Software Defined Storage solutions (SAN/NAS) issues on various OS/application platforms. • Engaged with customers to implement Data Life Cycle Policies which allowed them to use our VTL Solution on various Backup Software platforms to meet their business goals. • Troubleshot network performance for replication (TCP/IP) and/or backup (iSCSI/FC). • Developed standard departmental troubleshooting guide that is currently utilized by the support organization.
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  • Stony Brook University
    Student Technician
    Stony Brook University Aug 2004 - Dec 2007
    Stony Brook, Ny, Us
    • Managed and maintained Microsoft Active Directory and Lotus Notes Email Deployments for faculty. • Handled an average of 200 hardware and software issues escalated by students and faculty per month.• Arranged and created images for utilization within our Norton Ghost (Ghost Server) for all new university computers.
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  • Jpmorgan Chase
    Credit Card Specialist
    Jpmorgan Chase Jun 2002 - Nov 2003
    New York, Ny, Us
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Abbas Syed Skills

Mathematics Returns Team Building Windows Server Ibm Infrastructure Overseeing Vendors Windows Perl Fortune 500 Students Deferred Revenue Windows Azure San Business Administration Fibre Channel Product Management Nexsan Aix Replication Vtl Management Revenue File Systems Software Companies Calls Storage Architecture Integration Data Backup Leadership Data Storage Sap Ps Enterprise Content Management Technology Linux Salesforce.com Methodology Data Center Simultaneous Data Privacy Networking Escalation Sun Microsystems Troubleshooting Cluster Customer Satisfaction System Consumption Offering Utilization Validation Engineering Tcp/ip Strategy Red Hat Linux Storage Solutions Raid Agreement Vsphere Norton Ghost Cooperative Budgeting Nas Training Policy Disaster Recovery Customer Service Sla Storage Solaris News Image Solution Enterprise Storage Streamline Project Management High Availability Vmware Esx Support Management Vmware Harvest Hardware Shell Scripting Violin Hospitals Information Technology R Iscsi Amazon Web Services Business Review Storage Virtualization Space Configurations Operating Systems Applications Universities System Administration Customer Relationship Management Quality Assurance Strategic Planning Product Support Deduplication Dell Computers Backup Solutions Network Computing Change Management Cms Revenue Recognition Sales Trainings Sow Technical Support Project Planning Data Driven Testing Engagement Nasdaq Falconstor Unix Servers Hyper Cloud Computing Services Software Integration Linkedin Responsibility Netbackup Targeted Advertising Storage Management Network Performance Cisco Technologies Efficient Magazines Level 2 Oracle Enterprise Manager Active Directory Netapp Mongodb Account Management Lotus Notes Storage Area Networks New York Grants Scsi Hp Ux Disk Arrays Marketplace Software Referrals Oracle Virtualization Support Engineers Emc Professional Services Javascript Platforms Python Hds Brocade Templates Computer Engineering Deployments North American Process Optimization

Abbas Syed Education Details

  • Fordham University
    Fordham University
    General
  • Stony Brook University
    Stony Brook University
    Computer Engineering
  • Stony Brook University
    Stony Brook University
    Applied Mathematics And Statistics

Frequently Asked Questions about Abbas Syed

What company does Abbas Syed work for?

Abbas Syed works for Microsoft

What is Abbas Syed's role at the current company?

Abbas Syed's current role is Customer Success - Capital Markets at Microsoft.

What is Abbas Syed's email address?

Abbas Syed's email address is ab****@****ail.com

What schools did Abbas Syed attend?

Abbas Syed attended Fordham University, Stony Brook University, Stony Brook University.

What skills is Abbas Syed known for?

Abbas Syed has skills like Mathematics, Returns, Team Building, Windows Server, Ibm, Infrastructure, Overseeing, Vendors, Windows, Perl, Fortune 500, Students.

Who are Abbas Syed's colleagues?

Abbas Syed's colleagues are Milinda Vitharana, William Liu, Francis -Michele, Alex Alexii, Jona Jacobs, Pranay Jay Patel, Adi Stein.

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