I'm a Product Manager at Snapp, overseeing the development of products to enhance our back-office platform. I focus on reducing manual tasks for our users and improving their satisfaction and efficiency.- Improved software features to make our back-office system run smoothly and be more useful.- Translated business needs into instructions for programmers, working with other teams and user feedback.- Made data more secure by building a system that limits access based on job roles.- Integrate user management service with another downstream to protect users' PII.- Successfully moved most users (80%) from the old system to the new one.- Managed a product roadmap aligned with company goals using OKRs, outlining key features and initiatives over four quarters.- Used data to improve the system and make it easier to use, resulting in faster response times and a more stable platform (50% improvement).- Implemented new features to reduce the workload of the operation teams.- Centralized one of the most required panels to decrease development costs.- Enhanced the bulk job handler service by implementing new features, allowing for the specification of restricted times and enabling unlimited job creation without performance issues. This also reduced development costs for other teams to develop new features on their services for handling bulk job actions.

- Investigate user data to identify issues - Track software problems and report them for fixing.- Review agent performance and provide feedback for improvement.- Communicating with team members and advising for better performanceCRM Administration- Customize CRM workflows to speed up handling customer requests.- Analyze call logs to ensure accurate data recording.- Studying customer requests to find ways to improvethe app and users easy access