Abiodun Adejumo Email and Phone Number

Responsible for providing engineering leadership in all aspects of business, balancing the needs of the Legalbox team, users' (or customers'), and stakeholders' interests while maintaining a consumer-focused outlook and aiding in the delivery of Legalbox to market.

Engaged to position a new IT Organization for explosive growth, while crafting and implementing a master plan to drive digital transformation, restructure all levels of the organization, creating strategies and executing tactics with impacts across the business: financial, customer, internal, learning and growth.

Architected and drove the execution of technical solutions for more than 4,000 Microsoft 365 service requests from NOAM corporate customers.Acted as an escalation point to 10 technical support engineers.Acted as Subject Matter Expert for Exchange Online, Identity and Outlook technologies.Activated technical recovery on about 1,000 service requests upon detection of customer dissatisfaction.Delivered multiple targeted technology training sessions and Office 365 changes to 20 L2 Engineers.Provided advanced technical review on issues relating to OnPrem Exchange, Exchange Co-existence, Office Outlook Web Access, Microsoft Office Outlook, Exchange Online, and Exchange Migration.

Provided remote phone and email-based technical support to Microsoft corporate customers in the Northern American (NOAM) and Pacific region while ensuring ticket resolution and customer satisfaction.Designed and executed technical solutions and adoption plans for over 200 L2 Exchange Online, O365 Hybrid and Identity service requests.

Developed and later supported web applications for various clients in different sectors.Collaborated with business analysts and technical support teams to define and implement technical project requirements and specifications.Developed and deployed Netcom Service Desk Platform using Microsoft Power AppsManaged Active Directory Services Server (ADDS) for Netcom Africa Limited.Managed desktop applications and network infrastructure for more than 20 clients as stated in the Operational Level AgreementPerformed IT Audit for clients within the service delivery and manufacturing industries.Provided second and third-level support to clients as appropriate.