• Train new and existing enterprise clients in best practices and user engagement strategies • Onboard and drive initial implementation and integration • Drive software adoption within active clients as well as promoting adoption for pilot clients • Build strong client relationships through effective and timely communication, advocacy, and good humor • Develop enterprise client and consumer knowledge base and communication cadence to increase retention and loyalty • Assist in product development and identifying additional areas for revenue growth  • Manage Help Desk and act as an escalation point for tier 2 support issues • Work closely with internal resources on escalation and resolution processes for critical customer issues

• Designed course assignments to promote information literacy• Conducted collection development for relevancy, accuracy, and fit for acquisitions budget• Assisted strategic long-term plan with instructional support and quarterly orientations in newtechnologies, digital resources, and emerging devices• Assessed and refined print collection on a quarterly basis• Organized events to meet department’s instruction, outreach, and community engagement goals