Abbey Lleshi Email & Phone Number

London, England, Gb

London Area, United Kingdom

Kilkenny, County Kilkenny, Ireland

• Followed up with customers to build long-lasting relationships and boost businessopportunities.• Established and maintained effective relationships with customers, boostingcustomer loyalty by 93%.• Suggested additional products and services matching customer needs.• Assisted customers with questions about products, services, and terms.• Observed correct procedures regarding financial and customer information toprevent breaches and data misuse.• Directed customers to necessary personnel for specific questions or advancedservice requests.• Maintained compliance with internal controls and UK banking regulations.• Facilitated customer follow-up, using in-house CRM to update account details.• Organized transfers to move money between customer accounts, betweencustomers, and between businesses.• Applied conflict management to stressed and concerned customers.• Diagnosed and communicated technical problems to customers at the appropriatelevel of understanding.• Handled customer complaints, providing appropriate solutions to guaranteepositive outcomes.Answered customer telephone calls promptly and improved on-hold wait times.• Maintained compliant documentation in Excel for reliable company records.• Investigated customer issues to find acceptable conclusions and preventrecurrence.• Participated in regular training to maintain up-to-date knowledge of companyproducts and policies.

County Cork, Ireland