Abbey Troy Email & Phone Number

Sydney, New South Wales, Australia

Australia

Lead, Support, coach and develop a team of customer service professionals across cabin and airport operations ensuring compliance to all Virgin Australia group policies maximising our teams potential and delivering memorial moments for our guests. Embedding and leading a positive people culture in line with Virgin Australia’s group’s strategic vision and purpose. Work closely with the frontline managers through visible leadership monitoring team member’s performance at the airport and in the cabin operational environment. Managing the health & Wellbeing of cabin crew ensuring a proactive approach to crew needs. Work closely with people and employment advisory team on all people related matters including administration needs, and work variable flexible hours on a rotational roster to maximise exposure to our frontline teams and provide on the job development. Manage the overall success of mainline operations at Sydney Airport. Design and lead business improvements, manage business initiatives, create automations and embed standards and policies across airports and onboard the aircraft. Act as a conduit between mainline operations, stakeholders and productivity teams to ensure a one team approach is enabled for all frontline teams. Set expectations and direct crew to meet divisional and project KPIs. Engage Team and provide support ensuring a positive culture change. Lead effective collaboration and teamwork within CSD and cross divisionally. Provide leadership and coaching to crew through regular support and training.

Sydney, New South Wales, Australia

Provide immediate visible frontline leadership to over 3000 cabin crew and guest services and manage the overall success of mainline operations at Sydney Airport. Design and lead business improvements, manage business initiatives, create automations and embed standards and policies across airports and onboard the aircraft. Act as a conduit between mainline operations, stakeholders and productivity teams to ensure a one team approach is enabled for all frontline teams. Set expectations and direct crew to meet divisional and project KPIs. Engage Team and provide support ensuring a positive culture change. Lead effective collaboration and teamwork within CSD and cross divisionally. Provide leadership and coaching to crew through regular support and training.

T1 International Airport, Sydney

Lead, Support, coach and develop International Cabin Crew across cabin and airport operations ensuring compliance to all Virgin Australia group policies maximising our teams potential and delivering memorial moments for our guests. Embedding and leading a positive people culture in line with Virgin Australia’s group’s strategic vision and purpose. Work closely with the frontline managers through visible leadership monitoring team member’s performance at the airport and in the cabin operational environment. Managing the health & Wellbeing of cabin crew ensuring a proactive approach to crew needs. Work closely with people and employment advisory team on all people related matters including administration needs, and work variable flexible hours on a rotational roster to maximise exposure to our frontline teams and provide on the job development. Provide immediate visible frontline leadership to over 3000 crew and manage the overall success of mainline operations at Sydney Airport. Design and lead business improvements, manage business initiatives, create automations and embed standards and policies across airports and onboard the aircraft. Act as a conduit between mainline operations, stakeholders and productivity teams to ensure a one team approach is enabled for all frontline teams. Set expectations and direct crew to meet divisional and project KPIs. Engage Team and provide support ensuring a positive culture change. Lead effective collaboration and teamwork within CSD and cross divisionally. Provide leadership and coaching to crew through regular support and training.

T2 Sydney Domestic Airport, Mascot

Provide immediate support to 250 domestic Flight Crew (pilots) across 3 fleets at Sydney Domestic Airport. Use multiple systems to proactively solve and manage queries, accordingly, including EBA, Sabre CIA Rostering, Sabre Exceed, Internal Intranet, Flight Information, Roster Queries and Requests, Oracle payroll system and the Management of Absenteeism, Sick Leave processing and analysing. Working closely with the Flight Ops Line Managers to provide elevated management support and assistance on a daily basis.Facilitate Virgin Australia’s Induction course for all staff on day 1 - teaching the history and vision of our Airlines Culture, it’ Values and our Brand promise.

Sydney Domestic Airport, Mascot

Supervising, leading, and managing staff in all aspects of Ground Operations including at check-In and boarding gates. Allocate rosters in accordance with the airports and flight schedules daily movements, managing daily tasks & breaks, supporting staff, dealing with staff conflict, and dealing with escalated guest queries including disrupts. Supervisor of ‘The Blue Room’ Virgin Lounge which included the creation, implementation & planning of all new daily procedures and training, developing ground staff in preparation for the grand opening of the new ‘Blue Room’ at Sydney Domestic Airport.

Education record

Education record