Abbey Wilson Email & Phone Number

Texas, United States

Fort Worth, Texas, United States

Performs business analysis, collects and analyzes the requirements of the project, evaluates data through task analysis, process, transfers knowledge and provides suggestions to development team · Prepares accurate and detailed requirement specifications, user interface guides and functional specification documents and obtains sign-off from client ·.

Fort Worth, Texas

Troubleshoot and resolve technical problems, document ticket actions and resolutions · Classify, escalate and coordinate problem resolution · Communicate with users, working to ensure rapid resolution and offering training · Review existing services and infrastructure, making technology recommendations and manage all technology projects for executive staff.

Dallas/Fort Worth Area

Provide client-site and remote technical support on tier II incidents/service requests | carry out various service operation process activities including collaborating with other stakeholders to ensure contributions are effective and timely | ensure inputs, outputs, and interfaces are correct, and create and update records to show that activities have been.

Provided technical support to all University technology users according to the ITIL framework | request fulfillment, access, incident, and problem management | monitored customer satisfaction and took steps to ensure satisfaction levels remained high | served as escalation point for service inquiries, and appropriately route tier II and III requests to.