Abiodun Oludare Email & Phone Number

Ado Ekiti, Ekiti, Nigeria

Conducted Enhanced Due Diligence (EDD) research and complete reports on high-risk clients; ensure new accounts meet Bank Secrecy Act (BSA), Anti-Money Laundering (AML).Performed research analysis on payment patterns & transaction history to reconcile discrepancies.Detailed Investigative findings in accordance with procedures and regulatory expectations, including preparing Suspicious Activity Report (SAR) forms, completely and accurately document steps taken through the investigation processDiscussed and escalated with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues.Reviewed and monitored clients' accounts for potential matches to designated sanctioned targets and prohibited person's lists.Communicate with EDD Compliance Manager any customer activities and trends that could indicate potential money laundering or terrorist financing and review systematic alerts generated by the Transaction Monitoring System, identifying all the red flags related to the triggering event.

Nigeria

Used consultative techniques to understand customer needs and make strategic referrals to business partners.Developed and implemented standards for staff to provide consistent service to customers.Produced and implemented customer satisfaction guarantee program which directly resulted in 89% increase in sales.Made customers aware of current and new programs and services.Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.Monitored metrics and developed actionable insights to improve efficiency and performance.