James P. Mccabe Email and Phone Number

Building Brand Loyalty one interaction at a time.Seasoned Customer Experience resource with a passion for taking a strategic approachActively listen, understand key drivers, identify opportunities, question assumptions and communicate on all levelsTranslate how people, process, and technology working together impacts successWell-organized; effective problem-solver with the ability to assess operations and implement innovative solutionsOutstanding ability to build trust and partner effectively and persuasively with clients, co-workers, and managementProven leader with ability to build teams that provide best in class Cloud and service solutionsExtensive experience with Cloud product lines and servicesExperienced in project and delivery methodologies, Cloud solution architectures, managed services, project risk and scopeStrong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders including working directly with C-level executivesSpecialties: Executive / Management Solution SellingCustomer Experience (CX)Customer Success Team Emotional Intelligence Project Management SAAS, IAAS, PAAS Cloud Services Building Brand Loyalty Subscription Retention and Expansion Opportunity/Risk Identification Software and Technology Account Management Business Process Engineering Strategy Development and Analytics Business Case Modeling Change Management Governance