Abbey Lucas Email & Phone Number

New Zealand

I consult and provide advice to Top Performing Agents and Business Owners within the Real Estate Industry, where I offer information, insights and recommendations to assist with business performance and growth. My specialist areas support clients to achieve their objectives and resolve challenges they face.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

The responsibility of running the operation with efficiency, implementation and control. Overseeing the tasks involved to obtain high guest satisfaction through on-going training to meet brand standards, creating departmental procedure manuals, inducting new staff into the team and hotel, daily communication about VIPS, regular guests, new strategy’s to ensure guest requests and needs are met, controlling systems such as breakages, service equipment, regular stock takes, maintaining health and… Show more The responsibility of running the operation with efficiency, implementation and control. Overseeing the tasks involved to obtain high guest satisfaction through on-going training to meet brand standards, creating departmental procedure manuals, inducting new staff into the team and hotel, daily communication about VIPS, regular guests, new strategy’s to ensure guest requests and needs are met, controlling systems such as breakages, service equipment, regular stock takes, maintaining health and safety practices, helping staff gain knowledge about food and beverage in order to maximise sales and provide luxury personalised service, whilst additionally managing staff including performance appraisals. Show less

Auckland, New Zealand

To be accountable on a shift basis for the operations of the outlets through effective people skills. Provision of friendly and efficient food and beverage service that doesn’t just meet the guest’s expectations, however goes above and beyond. Delegation is key in this role when managing a team that needs to be competent in all service procedures, being able to liaise with customers / chef brigade to ensure service times and quality are adhered to, as well as always displaying attention to… Show more To be accountable on a shift basis for the operations of the outlets through effective people skills. Provision of friendly and efficient food and beverage service that doesn’t just meet the guest’s expectations, however goes above and beyond. Delegation is key in this role when managing a team that needs to be competent in all service procedures, being able to liaise with customers / chef brigade to ensure service times and quality are adhered to, as well as always displaying attention to detail in the operation to bring positive guest feedback. Show less

Auckland, New Zealand

Working in a fast-paced café whilst interacting professionally with internal and external guests to the hotel. Taking orders, preparing cabinet food as well as being a barista were all responsibilities entrusted to me. During this role I was recognised by management for creating great customer relations to bring return business and loyalty to the company.

Auckland, New Zealand

Having worked up from waitress and into the senior team for my employer David Lee at Little King Cafe I was asked by David to transfer to his new opening café at the time called Dear Jervois where I thrived and developed even further into a duty manager. My enjoyment of leading a team and managing in a busy environment bloomed from there.

Auckland, New Zealand

In early 2013 I worked at a very well known, busy and vibrant Cafe located on Auckland's North Shore suburb of Milford. Whilst I was working there I realised the strong desire to work in the Hospitality Industry. My role as a waitress included serving customers, taking orders, cleaning tables, use of electronic till and closing at the end of the working day.

Auckland, New Zealand

In 2013 I was placed in the 'Gateway in Schools' programme which offers young students work experience to assist them in their decision making for a future career. I spent every Monday there for 20 weeks getting a taste of all the main departments in the hotel ranging from Reservations and Sales and Marketing to more hands on departments such as Restaurant, Banqueting, Housekeeping, Laundry and Maintenance. By having this experience I gained more knowledge and skills about the Hotel Industry… Show more In 2013 I was placed in the 'Gateway in Schools' programme which offers young students work experience to assist them in their decision making for a future career. I spent every Monday there for 20 weeks getting a taste of all the main departments in the hotel ranging from Reservations and Sales and Marketing to more hands on departments such as Restaurant, Banqueting, Housekeeping, Laundry and Maintenance. By having this experience I gained more knowledge and skills about the Hotel Industry giving me further confidence to pursue a Hospitality Career. Show less