Abbey Robinson Email & Phone Number

Niagara/St. Catharines Region

Greater St-Catharines-Niagara Metropolitan Area

Downtown Toronto

Overlooking all Corporate Groups

Etobicoke

Position DescriptionSupervisors wear many hats and I was always ready and willing to take on whatever tasks (expected or unexpected) were given to me and complete them in a detailed and timely manner.I managed a team of 20-30 agents and fully supported them with performance reports, training, team events and moral support on an individual and team level.Key Responsibilities and/or tasks:* Provide leadership and accountability to the Travel Rewards Centre employees*… Show more Position DescriptionSupervisors wear many hats and I was always ready and willing to take on whatever tasks (expected or unexpected) were given to me and complete them in a detailed and timely manner.I managed a team of 20-30 agents and fully supported them with performance reports, training, team events and moral support on an individual and team level.Key Responsibilities and/or tasks:* Provide leadership and accountability to the Travel Rewards Centre employees* Monitor and coach all team members on a regular basis* Handle questions and escalations from clients and customers* Participate in internal monthly meetings* Conduct employee performance appraisals* Hiring* Manage individual employee performance to predetermine KPI goals (including Average Handle Time, Quality Assurance, Data Accuracy, Sales and Attendance)* Conduct and appropriately document any disciplinary meetings related to performance issues or policy/procedures infractions* Maintain individual employee performance report cards (monthly basis)* Team events , budgeting and expense reports* Peoplesoft skills* Train and develop on new and revised processes* analyze reports for performance and updating processes Show less

Etobicoke

Position Description:Providing full support to my manager, the agents and our clients. I was always in collaboration with my manager in regards to direction of escalations and development on processes and procedures.Duties included:dealing with escalations (internal/external)creative problem solvingagent supporttraining agents on new and correct procedures.

Etobicoke

Position DescriptionJoined the company as a travel agent and procured a lead agent position in a year's time.Key Responsibilities:* Answer incoming calls* Handle all travel related needs* Book and process all travel and insurance * Create booking invoice and itinerary* Handle customer service issues or escalate to lead department when appropriate* Assisted management in other tasks

Travel Agent, Travel And Tourism, Diploma

Child Care Worker, 1 Year