Abbey Vaid Email & Phone Number

Oxford, Gb

Bath, England, United Kingdom

• Manage the running of a large, popular restaurant with high customer turnover, organising the logistics of both table service and home delivery to meet the company’s high standards • Lead a team of 8 staff in a space with 250 covers, ensuring smooth operations and resolving issues promptly and independently• Deal with multiple customer enquiries, feedback and complaints on behalf of my team, ensuring the delivery of client satisfaction no matter the level of demand • Handle daily cash accounting for over £2000, electronic income up to £12,000, invoicing and liaising with suppliers• Contribute to the creation and implementation of the restaurant’s budgeting and staffing policies

• Worked to represent my college in outreach events, particularly Open Days• Engaged with prospective students, prospective parents and alumni, sharing my own experiences while selling the college brand and ethos• I was featured in an Undergraduate profile on the College website, allowing more insight into my personal role in the college at the time

• Chaired the undergraduate JCR committee managing a budget of over £30k, funding all the events, societies and sport groups of the 400+ undergraduates • Advocated for a broad range of student welfare needs to senior staff, building relationships to coordinate appropriate responses • Negotiated the annual rent increases with the college’s governing body, mediating between students and staff in complex discussions that resulted in satisfactory outcomes for all parties• Created online resources for the student body that were accessible and easy to adapt• Facilitated over 100 college-wide events involving external organisations• Defined and implemented a training program for the committee to tackle major student issues such as bullying, alcohol abuse, eating disorders, and other mental health concerns

Bath, England, United Kingdom

I worked as a customer assistant for several years, working on the tills as well as the shop floor. I worked closely with my colleagues to deal with customer requests, needs and complaints. I was trusted to train and supervise other customer assistants, handle stock and handle cash.