Abbi Green Email and Phone Number

Started as a trainee dental nurse gaining experience whilst studying and qualifying, learned about the principles of cross- infection control management and applied them to the practice resulting in zero cases of cross-infection, performed administrative tasks such as scheduling appointments and maintaining patient recordsPrepared dental materials and equipment for dental procedures in an extremely efficient way to ensure safe on time appointmentsAssisted dentists during a number of NHS procedures and private procedures such as orthodontics and cosmetic work Managed patient anxiety and fear during dental proceduresHandle confidential information and documents with discretion and maintain their proper organisation and followed correct GDPR proceduresFollowed CQC requirements closely by keeping my surgery to a high standard, completing daily, weekly and monthly checks, keeping the surgery well stocked and ensuring equipment is well looked afterOrganised practice diary by adding ‘smart zones’ to ensure efficiency across the practiceExceeded patients expectations by delivering high quality care when doing reception duties by putting their needs first and tailoring the service to each individual patientOften sent to other practices within the company to help with staffing and successfully worked with new teams in highly pressured situationsTrusted to take on extra more senior responsibilities within the practice:- Acted as lead nurse/responsible person once a week when practice manager was out of office, managing staff sickness, dealing with the day to day running of the practice, dealing with patient complaints and escalating where necessary- In charge of stock management, sticking to the practice budget each week and following up 6 monthly stock takes- Training the new trainee dental nurses, teaching the correct procedures to ensure CQC and GDC requirements are met and being their support where needed

Alongside my full time job I created a small business as a hobby designing and selling homeware and home fragranceSet up an e-commerce website using the Shopify platform to direct traffic and gain customers, implemented SEO keywords throughout my store and product descriptions and conducted lots of research on how to optimise my storeSet up an ETSY store and optimised it to run in the background without having to do any marketing to direct traffic to there Used social media platforms to market products and tried and tested a number of different strategies to nurture current customers and gain new customersCreated automated email flows and customer segments aimed at nurturing them through different sale funnels Researched my competitors to see where their downfalls were so that I could implement better for my business and also to ensure my USP was effectiveTook part in market stalls where I made sales, connections and conducted market research on who our target audience is