Accountable for formulating and implementing new client implementation management processes and best practices within the healthcare business development context. In addition, providing training and supervision to a team of implementation managers dedicated to supporting exploratory diligence processes, aiding in client portfolio management, and spearheading innovative healthcare initiatives within large healthcare systems. Ensures the timely, cost-effective, and quality-focused execution of all new client implementations within healthcare models, placing particular emphasis on diagnostic imaging.

Overview: Elevated to a newly established position, directly reporting to the COO, with the mandate to oversee the shift from marketized teams to centralized teams characterized by a customer-first approach. Tasked with developing a comprehensive playbook, Enhanced every aspect of the search-to-visit experience before patient check-in, recognizing the significance of customer choices in outpatient healthcare facilities. The initiative focused on cultivating customer relationships to boost appointment throughput, foster patient loyalty, and drive revenue growth. This endeavor instigated a substantial cultural transformation within the organization, necessitating a strategic revamp of workflows, teams, and tools to align with the newly adopted operational methodologies.Scope: Managed all primary markets, representing 40% of company’s total revenue, inclusive of 15,000+ referring physicians, and multiple hospital joint-ventures. Team: Lead pre-access department of 65 all level professionals across diagnostic imaging document processing, scheduling, and financial services teams. Managed and supported multiple hospital networks under joint venture partnerships, restructuring the scheduling and financial departments of outpatient radiology facilities - introducing a system that will ultimately scale to the entire hospital. Analysis: Led in-depth analysis of pre-existing models through the lens of a call-center mentality in addition to anecdotal data via on-going monitoring of peer-review outlets and social listening.Outcomes: Achieved or surpassed all revenue targets within the framework of the new centralized model. Spearheaded the revitalization of an underperforming market through the implementation of the new model, resulting a significant double-digit service level agreement enhancement.Received "Above and Beyond Award" in recognition of performance in new role, longstanding commitment to the organization and impact on company trajectory.

• Maintained twenty million dollars sales pipeline with a 6000 medical provider portfolio while consistently exceeding quarterly forecasts for additional multiple area provider leads.• Managed all aspects of Inside Sales Team: hiring, training, coaching and development of all representatives; aspects include referral processes, clinical education, call coaching guides, sales process methodologies, and marketing strategies.• Collaborated Inside Sales team’s participation in additional medical service lines such as Mobile Mammography, Mobile MRI fleet, and Oncology.• Responsible for performance/salary recommendations for all direct reports in conjunction with the Regional Marketing Director and Chief Sales and Marketing Officer.• Worked alongside operations teams in strategic planning for industry trends, budget forecasts, market changes, capital expenditure, and market intelligence.• Planed and developed marketing budgets to ensure marketing expense compliance; recommended changes or corrective actions to achieve budgetary goals.• Served as marketing department lead for the MedQuest Salesforce platform to enhance development and usage strategies relating to sales data uploads and reporting.• Provided collaborative design direction for collateral, web and other visual media communication for the company as it relates to enhancing network brand consistency and / or re-branding opportunities.• Worked with fellow area marketing managers to develop, execute, and maintain the MedQuest Sales and Marketing training methodologies inclusive of region specific clinical, operational, marketing and sales techniques.• Increased 2016 radiology revenue by 20% over prior year.• Achieved MedQuest Presidents Club status for two consecutive years surpassing 100% quarterly budget attainments.

• Achieved scan volume goals for assigned territories by developing, building, and strengthening relationships with over 2000 North Carolina referring providers including physicians, chiropractors, podiatrists and mid-level providers.• Designed and created monthly marketing campaigns to acquire market penetration as well as increase revenue in new and existing accounts.• Researched current state of healthcare markets to develop clinical campaigns for respective provider specialties. • Developed and assisted with marketing proposals for contracts with occupational health physicians. • Collaborated with operations and partner marketing teams to increase scan volume for the Southeastern Marketing Region.• Assisted and led webinars to provide software rollouts of internal PACS systems.

• Implemented new software rollouts to respective imaging centers in the southeast by training new and current employees in software usage.• Assisted marketers with all issues and questions from referring physicians.• Acted as a key contact for the center to relay useful information including but not limited to referral rates, targeted physician groups and service commitments. • Confirmed and verified patient’s medical history by prescreening them regarding their respective appointment modalities. • Expedited patient paperwork and records to technicians and radiologists on site when necessary.

• Maintained all attorney accounts with medical funding companies to ensure patients care was managed and payments received.• Communicated with physician and attorney offices to uphold scheduling protocols for all Workers’ Compensation and Motor Vehicle Accident patients.• Upheld daily appointment cancellation reports to meet monthly MRI / CT scan volume budgets for each tri-county imaging center.• Coordinated with all payer companies to verify authorizations before all patient lien appointments.• Working knowledge of 300 plus public and private insurance plans.

• Created and maintained all advertising, marketing and press for store.• Recruited, hired and managed all new employees.• Managed and oversaw daily store operations.• Assistant buyer for all new apparel lines.

• Created and designed merchandising proposals for Veranda’s advertising clients.• Maintained and updated House Beautiful, Veranda, and Good Housekeeping’s media kits.• Coordinated and managed Hearst’s House Beautiful bi-annual furniture market party.

• Developed, ran, and managed Forbes Summer Floating Internship Program for 25 plus interns.• Created and designed all HR presentations, proposals, brochures, newsletters, and benefit enrollment forms. • Responsible for sourcing, interviewing and hiring all internship, temporary, and entry level positions.• Maintained all monthly reports including recruiting statistics, salary and benefits reports.• Point person for all employee requests; answer questions and assist with employee relations and issues • Coordinated all department events including annual new hire luncheons on the Forbes yacht