Within my current working position, my main duties include:o Maintaining a clean, organised inventory and curated displays of rotating jewelleryo Helped carry out weekly health and safety checks upon the stock room and sales floor to ensure the safety of both the staff and customer.o Anticipated customer’s needs, providing them with excellent customer service while upholding brand standards.o Guided countless patrons daily through the process of finding their ideal gift, engagement ring or statement jewellery piece.o Meticulously operated POS system transactions including cash, credit, exchanges, returns and refunds to ensure seamless and accurate business trading.o Support the opening and closing of each shift demonstrating leadership and punctuality with little supervision from management.o Proactively stayed informed about the company’s latest sale offerings and signed 30+ customers up for loyalty programmes.o Helped with company events such as sale launches and stock take which helped keep the company matters up to date and ensure that events ran smoothly.o Weekly updates and collate the weekly and quarterly figures to help ensure that the company is profiting to stay on target and to exceed sale expectations to reach bonus.

oWarmly welcoming 20-30 guests per shift, coordinated meetings for staff members, directed individuals to their designated areas.oManaging a 12-line switch board and facilitated over 20+ calls a day with clients, staff, and potential investors within the company.oMaintained an organised, clean, professional workspace and waiting area.oProvided excellent customer service with helpful and friendly attitude. oHelp provide administrative and clerical support via Microsoft Word and Excel, photocopying, updating records.oCoordinated pick-up and delivery of express mail services, sample supplies to business investors both locally and international and unpacked inventory such as PPE and stationery. oSmoothly managed day to day front desk operations for a busy business company who employed staff for both the factory and office. Additionally greeting visitors ranging from engineers, business partners, and potential clients for the company.

o Within my academic studying from undergraduate to postgraduate, I began to personally tutor students from ages 14-17 with their National 5 and Higher English qualifications. In particular, I helped tutor a girl who was diagnosed with ADHD and Autism to complete her Higher English as she was failing her classes. I found this opportunity to be vital as it gave me the opportunity to help a student with neurodevelopmental disorders, as I had to adjust my previous teaching methods to find a teaching style which suited her learning. Overall, the skills I have gained from tutoring are numerous and ever growing as the school curriculum changes as well as new teaching methods are being engaged within schools. Furthermore, it helps to further my knowledge of English Literature, as I have to be able to simplify the knowledge in a way that is engaging and informative to students younger than myself.o Throughout my last year of higher education, I helped with English tutoring in my secondary school where I would help the National 5 and Higher candidates with any support they needed. This would range from engaging in close reading, folio (both personal and persuasive) and critical essay. This helped me expanded my levels of previous teaching and aided my level of understanding to helping others, as I was sitting my advanced higher English exam that year. Furthermore, I found this to be helpful in my first year of university as the skills I had gained helped me in my group work in seminar teaching as it enlightened me on how to approach certain elements of academic study.

oMaintaining a clean, organised inventory and curated displays of rotating seasonal clothing and accessories.oHelped carry out weekly health and safety checks upon the stock room and sales floor to ensure the safety of both the staff and customer. oAnticipated customer’s needs, providing them with excellent customer service while upholding brand standards.oGuided countless patrons daily through the process of finding their ideal sizes and styles. oMeticulously operated POS system transactions including cash, credit, exchanges, returns and refunds to ensure seamless and accurate business trading. oSupport the opening and closing of each shift demonstrating leadership and punctuality with little supervision from management. oProactively stayed informed about the company’s latest sale offerings and signed 30+ customers up for loyalty programmes.oHelped with company events such as sale launches and shop floor audits which helped keep the company matters up to date and ensure that events ran smoothly.oWeekly updates and collate the weekly and quarterly figures to help ensure that the company is profiting to stay on target and to exceed sale expectations to reach bonus.

oMaintaining a clean, organised inventory and curated displays of various ranges of jewelry ranging from high end quality to day-to-day wear.oAnticipated customer’s needs, providing them with excellent customer service while upholding brand standards.oMeticulously operated POS system transactions including cash, credit, exchanges, returns and refunds to ensure seamless and accurate business trading.oSupport the opening and closing of each shift demonstrating leadership and punctuality with little supervision from management.oHelped maintain the additional stores watch department during busy to ensure that the whole team was working under little stress as possible.oEducate myself in oral sales skills to engage customers to make high value sales to help the companies targeted projections.

oMaintaining the sales area to ensure that a clean, organised environment is maintained throughout the main floor area and foyers.oWith consistent screen checks, I ensured the smooth running of the projectors as well as the safety of the customers within the cinema screens.oSupport the opening and closing of each shift demonstrating leadership and punctuality with little supervision from management.oWeekly maintained stock by checking stock quality and quantity for confectionary orders to be made by the company as well as ensure all food was to sufficient quality.oHelped carry out weekly health and safety checks upon the stock room and sales floor to ensure the safety of both the staff and customers.

Within my temporary position, my main duties included: oSending 25-30 emails daily, demonstrating a mastery of written communication and attention to detail. oScheduled and coordinated virtual and in-person meetings and interviews for 30+ candidates a day for the recruitment company. oOrganised and managed sensitive data and at all times maintaining GDPR processes, inputting to several excel spreadsheets, retrieving and deliberating information weekly. oCreate a more efficient workspace by proactively anticipating department needs. oAssessed paperwork of all flexi-workers and uploaded their files effectively on our system as well as updating the staff level register and assisting with any admin needs of the staff i.e., copies of payslips, change of personal details and holiday requests.oUpdated the system to ensure that all employees details were correct and right to work documentation was accurate and secured onto the system.