Abbie Ward Email & Phone Number

Fall City, Wa, Us

Bellevue, Washington, United States

Bellevue, Washington, United States

• Reviews store operations and organization, analyzing information and making sound suggestions to improve operational management of the store.• Consistently looks for opportunities to streamline and improve working efficiency.• Administers technical support for minor hardware issues with point-of-sale devices and escalates to upper management when necessary.• Provides on-going leadership, coaching, and mentoring to store employees while adhering to WA State Health and Safety regulations.• Assists 120+ Customers daily, providing exemplary customer service including selling merchandise, packages, responding to service queries, and cancelling accounts.• Awarded Employee of the Year in 2019

Redmond, Washington, United States

• Led on-boarding for 10 new retail customer service associates by maintaining detailed process logs of procedures.• Memorized store organization system, as well as special products and discounts, and directed customers to desired products.• Interacted with over 200 customers during an average day consistently beating sales targets by 28% while ensuring customer satisfaction.• Collaborated with owner and team members to create a new product and launch to customers resulting in 15% increase in sales.

Sammamish, Washington, United States

• Taught potential clients about packages and products based on customer preferences and goals; upsold products when necessary.• Developed and managed relationships with up to 60 clients. • Fostered strong business relationships and elevated brand awareness through community incentives.• Implemented weekly product training for staff members.

Associate'S Degree

High School Diploma