- Provide direct counselling in a clinical setting to clients struggling with depression, anxiety, interpersonal conflict, trauma, grief, and loss. Utilize diverse therapeutic interventions such as cognitive-behavioural therapy, narrative therapy, solution focused therapy, and motivational interviewing while practising from a humanistic, client-centred, trauma-informed approach. - Participate in case management, keep records regarding client information and update client case notes… Show more - Provide direct counselling in a clinical setting to clients struggling with depression, anxiety, interpersonal conflict, trauma, grief, and loss. Utilize diverse therapeutic interventions such as cognitive-behavioural therapy, narrative therapy, solution focused therapy, and motivational interviewing while practising from a humanistic, client-centred, trauma-informed approach. - Participate in case management, keep records regarding client information and update client case notes, schedule appointments. Show less

- Provide real-time coaching, feedback, and emotional support/debriefing to responders as well as ensure the adherence to program standards, policies, procedures, and guidelines resulting in the provision of a high standard of support to service users. - Participate in quality assurance tasks including reviewing contact reports, recorded interactions, and text transcripts and providing assessments, feedback, and recommendations as part of the responder evaluation process. - Assist the… Show more - Provide real-time coaching, feedback, and emotional support/debriefing to responders as well as ensure the adherence to program standards, policies, procedures, and guidelines resulting in the provision of a high standard of support to service users. - Participate in quality assurance tasks including reviewing contact reports, recorded interactions, and text transcripts and providing assessments, feedback, and recommendations as part of the responder evaluation process. - Assist the training team by providing support, supervision, and feedback to trainee responders, participating in mentoring/training shifts, and providing assessments, feedback, and recommendations as part of the trainee evaluation process. Show less

- Provide real-time coaching, feedback, and emotional support/debriefing to responders as well as ensure the adherence to program standards, policies, procedures, and guidelines resulting in the provision of a high standard of support to service users. - Participate in quality assurance tasks including reviewing contact reports, recorded interactions, and text transcripts and providing assessments, feedback, and recommendations as part of the responder evaluation process. - Assist the… Show more - Provide real-time coaching, feedback, and emotional support/debriefing to responders as well as ensure the adherence to program standards, policies, procedures, and guidelines resulting in the provision of a high standard of support to service users. - Participate in quality assurance tasks including reviewing contact reports, recorded interactions, and text transcripts and providing assessments, feedback, and recommendations as part of the responder evaluation process. - Assist the training team by providing support, supervision, and feedback to trainee responders, participating in mentoring/training shifts, and providing assessments, feedback, and recommendations as part of the trainee evaluation process. Show less

- Answer and manage incoming interactions via phone and text from people with concerns related to suicide, de-escalate, offer non-judgemental emotional support and resources, effectively and efficiently conduct suicide safety assessment to determine the level of risk to service user, safety plan, and assist in intervention and active rescue if necessary, resulting in the ensured safety and well-being of all services users. - Assist the training team by providing support, supervision, and… Show more - Answer and manage incoming interactions via phone and text from people with concerns related to suicide, de-escalate, offer non-judgemental emotional support and resources, effectively and efficiently conduct suicide safety assessment to determine the level of risk to service user, safety plan, and assist in intervention and active rescue if necessary, resulting in the ensured safety and well-being of all services users. - Assist the training team by providing support, supervision, and feedback to trainee responders, participating in mentoring/training shifts, and providing assessments, feedback, and recommendations as part of the trainee evaluation process. Show less

- Participate in intake process of new residents, prepare and facilitate groups, identify and address presenting client behaviours, accompany residents to appointments in the community and advocate for their needs, provide supportive counselling in both individual and group settings through conflict resolution and facilitating group communication, participate in case management, keep daily records/case notes regarding client information. - Utilize a trauma informed, strengths-based approach… Show more - Participate in intake process of new residents, prepare and facilitate groups, identify and address presenting client behaviours, accompany residents to appointments in the community and advocate for their needs, provide supportive counselling in both individual and group settings through conflict resolution and facilitating group communication, participate in case management, keep daily records/case notes regarding client information. - Utilize a trauma informed, strengths-based approach to support survivors of sex trafficking in their healing journeys of moving beyond their experiences of exploitation and abuse, fostering a setting which prioritizes the safety, well-being, and care of residents. Show less

- Provide companionship for a senior client with dementia through mental stimulation, physical activity, and socialization including music, walks, games, conversation, and looking at photographs, resulting in an enhanced quality of life and improved cognitive and functional abilities. - Provide personal care and assistance with daily routines including hygiene, laundry, cleaning, and grocery shopping, resulting in the maintained independence, safety, and well-being of an aging client with… Show more - Provide companionship for a senior client with dementia through mental stimulation, physical activity, and socialization including music, walks, games, conversation, and looking at photographs, resulting in an enhanced quality of life and improved cognitive and functional abilities. - Provide personal care and assistance with daily routines including hygiene, laundry, cleaning, and grocery shopping, resulting in the maintained independence, safety, and well-being of an aging client with dementia. Show less

- Answer phone, greet visitors, and provide support including active empathetic listening and recommending appropriate community programs and resources to residents and their families during their end-of-life journeys at Hospice, ensuring a dignified, compassionate approach to palliative care.- Conduct COVID-19 screening assessment for all individuals entering building, ultimately protecting the health, safety, and well-being of visitors, staff, volunteers, and residents.

- Effectively coordinated and oversaw all functions of the fast-paced salon including appointments and purchases, customer relations, ordering product, and maintaining a clean, well-organized salon, resulting in the smooth operation of the business.

- Coached a group of campers, focusing on their sport and character development in both on- and off-site activities while facilitating daily faith-based discussions in a responsible way to ensure the health and safety of all participants. - Initiated and developed a caring and accepting relationship with the campers under my care, fostering mutual respect, creating a safe environment, and cultivating positive relationships.

- Created, managed, and maintained summer budget, assisted in planning and leading large-scale youth events such as youth camping trips (meal plans, activities, and day trips), managed volunteer schedule and oversaw Nursery/Sunday School on Sunday mornings, created structured lesson plans, coordinated snacks and games, and assisted with preparations and creative/administrative setup for VBS.- Provided energetic leadership and supervision to youth and children, resulting in the smooth… Show more - Created, managed, and maintained summer budget, assisted in planning and leading large-scale youth events such as youth camping trips (meal plans, activities, and day trips), managed volunteer schedule and oversaw Nursery/Sunday School on Sunday mornings, created structured lesson plans, coordinated snacks and games, and assisted with preparations and creative/administrative setup for VBS.- Provided energetic leadership and supervision to youth and children, resulting in the smooth production of summer programs. Show less

- Maintained high standards of customer service during high-volume, fast-paced operations.- Successfully met customer needs and effectively resolved complaints promptly and professionally.