• Probe, clarify, and determine clients' needs to develop effective solutions.• Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).• Communicate with assigned patients, e.g., patient insurance benefit information, available out-of-pocket support, etc.• Collaborate with targeted providers and pharmacies by following up to ensure prescriptions are being… Show more • Probe, clarify, and determine clients' needs to develop effective solutions.• Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).• Communicate with assigned patients, e.g., patient insurance benefit information, available out-of-pocket support, etc.• Collaborate with targeted providers and pharmacies by following up to ensure prescriptions are being processed.• Help ensure patients have access to all information, by compliantly navigating payer reimbursement, and mitigating any patient out-of-pocket barriers, as applicable.. Navigate and document cases in Salesforce. Show less

• Responsible for implementing various programs to help solve/resolve internal issues in families.• Prioritize permanency, focusing on best practice relationships, involving the family in treatment and post residential intervention and finding family support systems for youth who lack critical relationships.• Build trust build relationships within families to provide guidance, support, service coordination and trainings to assist families in meeting the youth needs and enhancing the… Show more • Responsible for implementing various programs to help solve/resolve internal issues in families.• Prioritize permanency, focusing on best practice relationships, involving the family in treatment and post residential intervention and finding family support systems for youth who lack critical relationships.• Build trust build relationships within families to provide guidance, support, service coordination and trainings to assist families in meeting the youth needs and enhancing the parent role. • Conduct comprehensive and periodic assessments of family and youth needs for the purpose if increasing family bonds, strengths, and connections. Show less

• Supervise over 50 employees, assisting with case loads, and directing employees how to close case, following company policies and procedures.• Review new hire content, for correct and accuracy information, submit approval or denial to dedicated team.• Support over 40 incoming calls hourly from customers to address questions about health, wellness, prescription plan coverage and benefit plans, resolving concerns to simplify their healthcare experience• Navigate through 15 computer… Show more • Supervise over 50 employees, assisting with case loads, and directing employees how to close case, following company policies and procedures.• Review new hire content, for correct and accuracy information, submit approval or denial to dedicated team.• Support over 40 incoming calls hourly from customers to address questions about health, wellness, prescription plan coverage and benefit plans, resolving concerns to simplify their healthcare experience• Navigate through 15 computer applications with speed and accuracy Show less

• Exhibited strong follow up and organizational skills in both verbal and written communication when responding to emails and chats, documenting customer inquiries and concerns• Resolved customer issues using all available resources and customer satisfaction tools including subject matter experts, leadership, financial assistance, and service plans • Work as a team player by assist team members in need of support with business-related marketing and sales projects• Provide feedback… Show more • Exhibited strong follow up and organizational skills in both verbal and written communication when responding to emails and chats, documenting customer inquiries and concerns• Resolved customer issues using all available resources and customer satisfaction tools including subject matter experts, leadership, financial assistance, and service plans • Work as a team player by assist team members in need of support with business-related marketing and sales projects• Provide feedback to management for the continued/improved performance of the department to foster positive growth and meet specified goals. Show less

• Assessed student needs through active listening to provide resource referrals and advocate for students• Performed data entry, created documentation, and managed 40+ files to support administrative personnel• Resolved students’ issues with financial aid, registration, and class scheduling through research utilizing Banner, PeopleSoft, and electronic systems• Developed a financial literacy program for UHD students, completing research and resources for current and future students… Show more • Assessed student needs through active listening to provide resource referrals and advocate for students• Performed data entry, created documentation, and managed 40+ files to support administrative personnel• Resolved students’ issues with financial aid, registration, and class scheduling through research utilizing Banner, PeopleSoft, and electronic systems• Developed a financial literacy program for UHD students, completing research and resources for current and future students of UHD. Show less

• Scheduled routes for 60 drivers, input daily performance statistics in an Excel spreadsheet for operational managers, and communicated with drivers to assist in problem solving

• Planned, organized, implemented, coordinated, and controlled services, educational programs, and activities of childcare center, exercising independent judgment and decision-making authority regarding budget, policies, procedures, and staff supervision in conformance with institutional regulations and state day care licensing provisions

• Conferred with teaching staff regarding children’s behavioral or learning problems and recommended methods to modify inappropriate behavior and encourage learning experiences• Prepared and submitted facility budget to board of trustees, administrative agency, and owner for approval• Interviewed and recommended hiring of teaching and service staff • Conferred with parents regarding facility activities, policies, and enrollment procedures