Abbie Patterson Email & Phone Number

United States

Assists all airports with advance ticketing related concerns. Responds and resolves live customer complaints by email and phone.

Abu Dhabi Emirate, United Arab Emirates

Manages the team performance of contact center agents, ensuring that sets of standards are met on every serviced calls.

Assists guests with their reservations with the use of Sabre system.

Abu Dhabi

Promotes and achieves Sales Target for Samsung TV and Audio products in the UAE region.

Dubai Diabetes Center (DDC) under Dubai Health Authority was the first health facility that focuses on treating patients with diabetes in the UAE. As a MEDICAL RECORDS CLERK, my duties and responsibilities are as follow: Appointments – Responsible in booking, overbooking, rescheduling and cancelling patient’s appointment on SAM (System Award Management) Files – Responsible in preparing, updating, retrieving, sorting and filing all important documents such as laboratory results, doctor’s signed notes, external and internal referrals, medical reports, etc. External documents are scanned and uploaded in PDMS (Patient Design Management System). Billing and Cash Register (SAM) Health Insurance Assessment Process laboratory, ECG, ultrasound, x-ray, medical report request Process medication refill request Process cash reimbursement request/ insurance claims Prepare back up system during PDMS downtime. Coordinates information and documents between the patients, the doctors, and the administrative section.

Convergys is a business processing organization and is a global leader in relationship management. Convergys is uniquely and exclusively focused on helping clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. I worked for this company for more than four years as a; Bellsouth Dial up and DSL InternetAT&T DSLAT&T Uverse (IPTv, DSL, VoIP) All accounts covered troubleshooting, billing, product inquiry, after sales support, upselling, rebates, complaints and truck rolls.

Bachelor Of Science, Business Administration; Economics

Government Certification – Civil Service Eligible Professional(84.86 %)

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General

Activities and Societies: CBAA Honors CircleI self supported my study while working as a Student Assistant and a Service Staff in a Video.