-Managing several social media platforms including Instagram, Twitter, Facebook and TikTok for Lookfantastic and Cult Beauty. -Keeping up to date with upcoming promotions/marketing, online trends and popular products to prepare for potential incoming queries from customers.-Providing regular feedback for a growing team, ensuring we meet and exceed business targets.

-Managing various digital channels such as Social Media, Emails and WhatsApp, with a primary focus on the Live Chat Sales teams for global online retailers such as Lookfantastic, Cult Beauty and MyProtein.-Analysing trends, formulating new ways to boost sales while utilising digital platforms.-Showcasing key analytics such as conversion statistics and performance metrics and presenting results to higher management weekly.-Using creative platforms such as Canva to create eye-catching visuals for regularincentives based on product releases and department wide focuses.-Ensuring my team works as a collective to meet strict business wide KPIs.

-Connecting with customers via Live Chat and E-Mail to resolve complex queries.-Providing bespoke product advice to clients, walking them through their on-site journey from start to finish.

-Working collaboratively with clients to create intricate nail art designs.-Organising and following a busy appointment schedule.-Operating the business's Social Media accounts (Instagram and TikTok), managing bookings and sharing photos of clients' nail transformations.