Abbie Boyd Email & Phone Number

Oversee daily operations and lead relationships with 115 schools in 18 counties in NE and NC Indiana. Report to District Manager.• Quarter-over-quarter 22-23 net income is up 750%• Currently ranked between 1-3 in all categories among 26 territories nationwide• Last three fiscal years added 34 new schools, lost 11 schools and dropped 32 schools because strategic focus is on fewer schools with higher margin• Improved customer service by implementing regular communications with client decision-makers• Created new CRM reporting tools resulting in improved responsiveness, efficiency and cross- selling • Attained a PMR rating of 3.2% in first year of working independently

Processed insurance claims. Reported to Business Manager.• Helped accelerate on-time to better than on-time performance• Provided feedback and ideas for outbound marketing, employee retention, and sales at the boutique spa• Named employee-of-the-month after four months of service

Employed to supervise up to 37 Medicare and Workman’s Compensation billers’ daily workflow and process improvement; reduce turnover; and increase productivity. Reported to Manager.• Improved team morale by creating and maintaining an effective and confidential work environment • Created and implemented processing guidelines and job aids for the billing team with a focus on Medicare• Eliminated two year back log of 10,000 claims in two months• Reallocated work assignments by assigning the right people to the right tasks

Led and directed all activity of a multi-million dollar division with a staff of 15. Reported to owner.• Increased production and reduced overhead by recognizing and implementing process improvement procedures• Coached, mentored, and provided training tools and time to staff • Authored and introduced policies and procedures • Identified and corrected inefficiencies such as inventory control, job tasking, fleet management, accounting, and audit controls

Promoted to assist four Team Leaders with their direct reports. Challenged to reduce overhead, streamline processes, and resolve processing questions. Reported to Team Leader.• Increased production and reduced overhead by recognizing and implementing process improvement procedures• Coached, mentored, and trained staff of 45 employees• Developed, reviewed, and maintained policies and procedures • Identified and corrected inefficiencies and shared best-practices • Ensured proper claim resolution• Facilitated various claims processing testing projects to ensure compliance, efficiencies, and payment structures