General Manager
CurrentOverseeing daily operations including opening and closing procedures, cashhandling, and customer service. For a popular renowned bar in the heart ofShoreditch. Well known for its late-night hours, live music and karaoke as well asits big screen sporting events. managing a team of 8 bartenders.Drive revenue growth by implementing new drink specials and offers. Creating amultitude of events including three in house club nights. As well as an openkaraoke night that resulted in a 40% increase in foot traffic.Ensuring compliance with licensing laws, health and safety regulations, andcompany policies to maintain a safe and compliant environment.Developed and executed staff training programs, leading to an improvement ofour ratings on Google and Design My Night.Monitor inventory and manage ordering, reducing waste and maintaining anefficient stock rotation system.Collaborate with marketing team to promote the bar through social media,events, and partnerships, increasing brand visibility and customer engagement.Lead scheduling, hiring, onboarding, and performance evaluations of staff,fostering a positive work culture.Implemented strategies to reduce overhead costs and improve bar profitability.Developed and maintained strong customer relationships, resulting in anincrease in repeat customers.Handled customer complaints and concerns with a focus on conflict resolutionand customer satisfaction.Developed creative drink menus and seasonal promotions that enhanced thebar’s appeal and increased foot traffic.Worked closely with the council and neighbours to reduce noise pollutionresulting in a reduction of noise complaints.Manage the bar’s financial performance by tracking revenue, controlling costs,and staying within budget. Including managing labor costs, inventory, andsupplies. Presenting financial reports to owners.