• Taking under performing packages of care and getting them to a 92% fill rate. This included a total of 15 packages of care, previously performing at a 67% fill rate. • Liaising with families and getting to know them. • Liaising with the ICB and letting them know the progress in the filling of packages. • Liaising with external and internal candidates, placing them into roles and suiting not only their skills but personalities to packages. • Exceeding my threshold target of 90% within my first week. • Maintaining relationships and building up relationships with clients. • Rapid response shift filling and finding great & compliant candidates to go in. • Handling rota’s and distributing them out to staff members and families. • Dealing with complaints such as: lateness, absences and finding an immediate replacement.

• Liaising with clients and candidates• Building both professional and person relationships• Applying my customer service skills in my everyday work• Account managing• Administrative duties such as; telephone calls, scheduling meetings, maintaining good verbal and written communication skills• Negotiating with clients and obtaining PSL relationships and deals• Discussing T’s & C’s, charge rates and expectations• Dealing with incidents via email or phone call during office hours and OOH’s• Exceeding monthly threshold and monthly targets within my first month, continuing with this in the ongoing months• Sticking to targets and KPI’s• Bringing on new business• Resourcing candidates• Maintaining great repport with both customers and clients• Advertising job opportunities and business opportunities• Specialising in temporary placements and permanent placements when needed

• Helping to complete tasks and activities regarding the children’s education.• Plan activities to work towards the children’s education and the 7 areas of learning.• Carry out cleaning tasks throughout the day to the standards of the nursery.• Converse with parents and communicate the children’s day.• Do hand over at the end of the day when the children were collected.• Answer telephone calls and direct them to the right person.• Completing admin work in a timely and efficient manner.• Working from home and completing deadlines, also taking unpaid overtime to reach the goals.• Completing all the training necessary, such as Online courses, and paediatric first aid training.

● Waiting on tables and making sure to deliver exceptional customer service.● Taking payments from customers via cash and card.● Dealing with complaints from customers promptly and accordingly to make sure their visit was up to standard.● Handle high pressure situations accordingly and safeguarded all customers in the restaurant to make sure they were safe and in a healthy environment.● Greeted customers and sat them at their assigned tables.● Took bookings via the phone and email, making sure tables were not overbooked and had a time slot between them.● Checked back with customers frequently and received great feedback.● Cleared tables following the right protocols and polished all cutlery by hand, making sure we were fully stocked for the day ahead.● Closed down the site in the evenings and did a cash out on my till.● Took and memorised orders, making sure any allergies were handled correctly.

● To answer nurse alarm calls ● To give personal care to residents ● Follow dietary requirements ● To follow a strict routine ● To update care plans and make sure all records are correctly dated and filed. ● To keep the home's hygiene standards up and make sure everything is safe for the residents. ● Making sure medication is given correctly and at the right times to the right patients. Also record the dosage and times.

● Carrying out all cleaning tasks in a timely manner and within a restricted time.● Checking all tasks are done properly and areas given to me are well maintained.● Running a team and delegating tasks accordingly.● Making sure to fill out all check lists given and signing off on certain tasks.● Creating new ideas to help the team improve.● Being a key holder and trusted to open the building.

● Cooking and checking temperatures● Setting up the kitchen and making sure food is prepped, equipment is working and the team is prepared.● Closing the kitchen and making sure weekly cleans and checks are carried out in a timely manner.● Carrying out all cleaning tasks efficiently and keeping up with hygiene standards● Being a kitchen porter● Re-stocking by rotation method and making sure everything is rotated with delivery

● Answering telephone calls● Creating bookings● Checking people in● Cash handling and refunds● Dealing with complaints● Delivering good customer service● Making sure the rooms are to standard● Cleaning the rooms properly and in a timely manner● Catering to the guests needs and making sure everyone is satisfied● Making sure files were kept up to date and health and safety files were done accordingly

● Till training and handling cash, also up selling products.● Opening the store and starting to close the store until 12am.● Maintaining hygiene standards throughout the store.● Dealing with customer complaints promptly and efficiently.● Re-stocking by a rotation method.● Batch cooking meat and making sure the food is up to a good standard.● Counting product waste and making sure the information is recorded properly.● Being in charge of the front counter, making sure everyone has a job to do and the area is running smoothly.● Trained in health and safety.● Allergen trained and made sure orders reached the customers correctly and in a good time.

● Arriving early to prepare the shop for opening, ensuring other staff members knew the days requirements, making sure the shop was kept fully stocked and clean to a high standard.● Cover manager weeks days which included invoices suppliers, stock checking, cashing up at the end of shift and making sure there is no till discrepancies, amending rotas to account for holidays and sick days of staff members.● Serving food and delivering good customer service.● Food preparation such as sandwiches, the cooking of pastries and checking the temperature of the food is correct.● Sampling new product lines, which includes preparing the line to be sampled and approaching new customers outside of the shop.● Being competent and trained on making hot drinks.● Maintaining cleanliness and hygiene for the store throughout the day.● Making sure the shop is shut down correctly and all appliances are switched off.

● Liaising with elderly residents and family members in a presentable and professional manner.● Inputting data correctly on the company system ensures data integrity is intact.● Reporting back to management on my day, experienced gained and gathering advice on how to improve.● Learning and developing software skills via Microsoft Office including Word, PowerPoint, Publisher and Excel.● Carry out regular checks on residents throughout the day.● To answer promptly all nurse alarm calls, assessing each situation and dealing with any resident who is seeking help.● Assisting residents who need help or reassurance, providing light drinks or refreshments where required.● Carry out regular checks on the building, with particular reference to fire prevention and external security.● Iron laundered garments and linen, mending/darning where practical.● Wake residents in the morning at their requested times, to assist residents to rise, wash and dress and proceed to lounge.● Change catheter bags during the day.● Read and write reports, care plans and participate in staff and residents meetings as appropriate.● To assist with end-of-life care for residents who are terminally ill.● Help maintain a safe and healthy environment in the home with due regard to appropriate food hygiene and health and safety regulations.● Serve food and assist residents with eating and drinking when required.● Help organise social activities to promote residents' esteem and physical and mental well-being.