Technical Support Specialist
Current- Manage front-end development tasks, including bug fixes and feature implementation using HTML, CSS, and JavaScript.- Troubleshoot and guide end-users through steps to resolve technical issues or complete tasks.- Implement changes and fixes for email templates through GitHub.- Utilize SQL for database querying to generate detailed reports for escalated issues.- Maintain and update the company support website by creating and revising knowledge base articles using GitHub.- Collaborate with software developers and account managers to efficiently resolve client support tickets.