Abbigail Sharp Email & Phone Number

Basildon, England, United Kingdom

• Being the lead person for the Ford Liive pro + account and managing CV bookings with large fleets. • Keeping contact with customers daily to make sure key relationships and trust are built.• Meeting SLA’s and key deadlines. • Building relationships with dealerships.• Help customers get repair updates on their vehicles and provide reassurance. • Manage and maintain multiple case loads at the same time and always meet set follow ups.• Handling complex and difficult cases to ensure a positive outcome for the customers and fleets.• Responsible for handling inbound calls from customers with a respectful and helpful manner displaying a professional concern for their needs. • Act as a liaison between different departments within Ford Motor Company to help follow up and ensure customer satisfaction. • Review reports, cases and documents as and when needed.

• Creating trackers to monitor the progress of projects from start to finish including installation dates (expected, taking place and done).• Monitoring finances between multiple different suppliers and holding weekly meetings to discuss with directors.• Managing 257 stores alone for long periods.• Having weekly risk meetings to diminish issues before they arise. • Holding daily meetings with contractors to get updates on how the maintenance work is going, highlighting any issues and finding solutions to anyproblems that arise in a extremely fast manner.• Sending out trackers to each contractor separately weekly to ensure all updates are given on time so that the projects can continue smoothlyand deadlines can always be met.• Undertaking site visits to Tesco stores all across the UK to makesure the work has been carried out to an exceptional standard after completion,this includes flagging any issues and making sure that the contractors return to the store immediately to complete any snags found.• Creating powerpoint presantations to showcase to Tesco and outside contractors explaining our programmes and processes.• Sending invoices to Tesco to make sure all payments are made on time with no delay.• Making sure to maintain a positive and strong relationship withTesco and outside contractors so that the business can run smoothly and to the deadlines.• Updating Tesco weekly with figures and any issues highlighted this is done through a powerpoint presentation.• Arranging team events.• Working to extremely strict deadlines to make sure budgets are met by year end.

Essex, England, United Kingdom

- Overseeing the implementation of projects from start to finish while ensuring timely structure and execution throughout.• Welcoming contractors and giving inductions/safety walks on site• Agreeing finances and contracts with global suppliers for furniture and office equipment.• Main contact for new projects and giving weekly meeting updates via PowerPoint to directors and stakeholders.• Managing and prioritising workloads between myself and staff.• Managing and looking after 3 different Ford sites (Brentwood, Dunton and Dagenham) and all employees within these sites.• Make sure everybody is seated in the correct positions and keep all systems and CAD drawings up to date.• Keeping up to date with relevant procedures and communicatingthis to teams of 40+ people, and scheduling regular meetings with international stakeholders to discuss progression and contingencies of ongoing projects.• Surveying of buildings ensuring that they meet contractors'requirements and expectations.• Travelling across sites to oversee implementation of policies and procedures ensuring that service delivery and contractor satisfaction isconsistent.• Use Photoshop to create posters and flyers for premises.• Lead personnel for sourcing and ordering furniture (chairs, desks etc) for 3 company locations while ensuring purchases are of adequate qualityand delivered in a timely manner.• Keeping a constant line of communication with global stakeholdersto promote harmonious working relationships.• Working to strict deadlines by managing, organising and implementing moving dates in line with

Btec A Level, Forensic Science And Technology, Pass

Btec A Level, Media, Pass

Gcse