Abbigail Smith Email & Phone Number

Carriere, Ms, Us

– Answered and placed approx. 50+ calls daily to existing & potential clients– Managed difficult & emotional situations both over the phone and in person: loss, injury, death– Responded promptly to client needs and inquiries, making sure to fulfill time-sensitive commitments made to potential clients.– Secured clients for the firm by assessing the details of their potential case, making a decision to accept or deny a case based on the facts provided, and reviewing cases with upper management when necessary– Solicited client feedback to improve service

– Maintained contact with 150+ clients, keeping detailed notes regarding case status– Prepared settlement and correspondence memorandums from lien holders for disbursements of funds to clients. – Drafted demand letters and mailed them to insurance companies– Completed and closed escrow files where settlement monies are held in trust – Compiled final treatment information for the medical records department

– FOSSE Property Management System– Check figures, postings, and documents for accuracy.– Record, store, access, and analyze computerizedinformation in accordance with document retention and confidentiality policies and procedures.– Prepare, audit, maintain, reconcile and distribute revenue postings, statistical, financial, and accounting reports and tables.– Control and secure cash and cash equivalents for property according to cash handling policy and procedures.– Answer telephones using appropriate etiquette.– Comply with quality assurance expectations and standards.– Respond to Guest Satisfaction Surveys.– Greet and check guests in/out.– Create and modify existing reservations within property management system. – Serve as sole desk agent overnight, addressing any concerns/emergencies as they arise.

– SYNXIS Property Management System.– Solved guest billing/satisfaction issues.– Invoices/Folio reconciliation.– Coordinated with incoming Groups.– Screened phone calls for General Manager.– Acted as Stand-in Housekeeping Supervisor, ensuring that rooms were up to brand standard.– Updated manuals for new hires.– Room, Breakfast, and Amenity Inventory – Measured Rewards Program Enrollment goals.– Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to guests.– Drove client retention and increased revenue by driving effective customer relationship management protocols.

Hattiesburg, Mississippi, United States

– Greeted shoppers and answered questions about products, services, and merchandise.– Operated POS system (including balancing funds, processing returns, ringing of sales, etc.).– Enrolled shoppers in rewards program and processed credit inquiries.– Answered telephone, forwarded calls, relayed messages.– Ensured sales and promotional signs were correct.– Assisted in sales/promoted store-to-home orders/protection agreements/ad-ons.– Maintained a safe, neat, and tidy workspace.– Trained new employees.– Top performer, receiving the most positive reviews from customers acknowledging dedication to excellent customer service.– Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items (according to POG/freestyle)

Hattiesburg, Mississippi, United States

– Took inventory of Diamond Safe – Sent jewelry for repairs– Created displays to draw customer attention– Upselling & Selling protection agreements

High School Diploma, Theatre

Associate Of Arts - Aa

Associate Of Arts - Aa

Education record