Abbi Adams Email & Phone Number

Anaheim, California

• Manage 350+ Season Seat Holder accounts• Establish relationships through phone, email & in person touch points• Schedule in-game seat visits and execute game day amenities for Season Seat Holders• Achieve renewal & retention goals - 87% of Account book renewed for 2020 Season by February• Cross-selling of other ticket products including Groups, Suite rentals, spring training and single game tickets to generate additional revenue

• Responsible for selling the following packages: Full Season, Mini Plans, Premium seating, Suite Rentals, Group, Single game & Spring Training tickets• Completed 70-80 outbound calls per day with the goal to secure face to face appointments at Angels Stadium• First out of sixteen representatives to be promoted to full-time role• Fourth out of sixteen representatives in revenue by the end of April • Provide excellent customer service by ensuring prompt and thorough responses for all Inbound and outbound, verbal and written communication• Utilize Sales Training techniques to assist clients with their ticket or package upgrades & renewals

Chino Hills, Ca & Orlando, Florida Area

• Manage all aspects of Trade shows & events including conceptual design, custom builds, procurement, labor for install & dismantle, graphic production, etc• Lead Project Manager for Key Clients, managing over $1M of business• On-site point of contact for Clients, communicating all information to necessary partners and troubleshooting any issues• Manage multiple shows/events simultaneously, working to increase ROI for clients, while building relationships and promptly establishing solutions• Assist with business development & proposals for prospective & existing clients• Manage budget planning process for annual calendars• Overall office management of 8 Full-Time employees & 2-3 Remote employees

Orlando, Florida Area

• Plan, coordinate and execute all aspects of Pop-Up Retail & Brand Activation for various clients• Prepare Sales proposal(s) to prospective and existing clients• Interview and hire Brand Ambassador & Retail Associates for all events• Retail Management including but not limited to inventory, cash handling, pre & post reports and reconciliation

• Plan, coordinate and execute Premium & Special Events• Partner with Park Event Operation lead to coordinate group events including team builder activities, sporting events and catered meals• Assist with ESPN Photo shoots and Atlanta Braves Spring Training• Assist with the update, improvement, and execution of the EWWS Hurricane Evacuation Plan

Espn Wide World Of Sports

• Manage the set-up, execution, and recap of various sporting events ranging from 1,000 – 15,000 athletes• Partner with Guest Services, Logistics and Operations to ensure all responsibilities and tasks are complete • Collaborate with Event Manager and Client to ensure all event information is communicated to all departments • Troubleshoot any challenges that may arise on event day and resolve any issues in a timely manner

• Organized and executed sporting events including Special Olympics Florida, Metro Atlantic Athletic Conference Championships, Old Spice Basketball Classic, ESPN RISE Girls Showcase, KSA Events, runDisney Endurance Series, Pop Warner Little Scholars Superbowl, and Children’s Miracle Network Golf Classic• On site event manager including overseeing Logistics, Operations, and Guest Services• Prospected and developed business opportunities to bring new events to the ESPN Wide World of Sports• Assisted with budget management and contract development for future events

• Provide assistance to all premium guests during Magic games and other premium events at the Amway Center• Host hospitality events for various premium groups

Sport Management Department

• Assistant to the Director of Merchandising• Managed Game Night Staff • Oversaw Pro Shop Operations including merchandise sales, customer service, and inventory control• Fulfilled website and phone orders, cash audits and deposits

• International Customer Service, filing, copying and re-organizing archives• Created PowerPoint presentations for Public Relations Department about the company and wind industry.

- Shadowed Chinese volunteers at the GamesPromoted Olympic Volunteer newspapers and publications- Experienced Olympic culture as spectator of several events and throughout the community- Attended business meetings with Adidas/Reebok and Courageous Enterprises to discuss both Olympic business and business in China

Masters, Business Administration

Bachelor Of Science, Sport Management

Activities and Societies: - SNHU Student Ambassador - President of SNHU Sport Management Club - Delta Mu Delta National Honor Society.

Diploma