Nick Abbott Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

As part of the PMO/OCM group, and working closely with operational teams, I am responsible for:- Design and documentation of training material and e-learning modules for operational training in support of roll-out new IFS Field Service Management system.- Facilitation of training to both front-line personal and, on a train the trainer basis, to subject matter experts.

Toronto, Ontario, Canada

Supporting an overhaul of L&D within the NFS Canadian operations including:- Development of sales induction training program for classroom, online and hyflex delivery- Redesign of new sales onboarding system- Design and facilitation of instructional techniques and coaching training programs

Kingston, Jamaica

I worked with a FinTech start-up, which is a wholly owned subsidiary of the Caribbean's largest financial services conglomerate. As part of the Product Team, and worked closely with members of the Growth Team, I was responsible for identifying key partners, drafting solutions, negotiating commercial terms and contractual agreements, and managing ongoing relationships as we moved towards the establishment of a expansive ecosystem.

Kingston, Jamaica

A wide-ranging operational and training consultancy with the insurance subsidiary of the region's largest financial services organization. My responsibilities included design and development of microinsurance products, transitional leadership of a special sales team and development and delivery of sales training material.

London, United Kingdom

I was responsible for building training capacity and competencies for L&D teams in 14 markets in Africa and Asia in support of a sales and service force of 4,000 employees.

Kingston, Jamaica

As Country Manager, I had full P&L responsibility for the start-up operations in Jamaica of the world's leading microinsurance group. This including incorporation and registration of the local subsidiary, negotiating major local partnerships, hiring and training the first wave of sales and service teams

Kingston Jamaica

I led a small team providing sales and customer service training and support for many of the largest corporate and government organizations in Jamaica, including banks, insurance companies, public utilities and government agencies.

Kingston, Jamaica

Led a 260 employee department comprising customer service, telesales, commercial customer account managers, tech support and 13 retail outlets. I was also responsible for the day-to-day operational management of 9 acquired cable companies until they were fully absorbed into core operations.

Placentia, Newfoundland And Labrador, Canada

St John’S, Newfoundland And Labrador, Canada

St John’S, Newfoundland And Labrador, Canada

St John’S, Newfoundland And Labrador, Canada

Certificate In Adult Education

Certificate, Creating Elearning Courses With Articulate Storyline 360

Certificate, Training And Learning Online

Btec Hnd, Business & Finance

Certificate, The Strategy Of Content Marketing

Certified Obm, Business Administration, Management And Operations

Instructional Techniques Certificate