Susan Abbott Email & Phone Number

Melbourne, VIC, AU

1 Flintoff Street Greensborough

Regional Assessment & Intake OfficerContracted Part TimeReport to: Service Navigation & Assessment Lead* Undertake holistic home support assessments underpinned by a wellness and reablement approach, assisting clients to continue living independently in their home and community* Meet KPI's as per myagedcare expectations-95-100% triaging and accepting.

Regional Assessment & Intake OfficerContracted CasualReport to: Service Navigation & Assessment Lead* Undertake holistic home support assessments underpinned by a wellness and reablement approach, assisting clients to continue living independently in their home and community* Meet KPI's as per myagedcare expectations-95-100% triaging and accepting incoming.

Brunswick, Victoria, Australia

* Maintained and built relationship with Nursing agency to ensure high level of staff provision to cover staffing needs* Worked with IT to enable agency staff to access IT equipment, rosters and client care plans, promoting consistent care and ensuring they were supporting throughout the shift* Worked with Manager to implement policies and procedures.

Brunswick, Victoria, Australia

Interim position: Manager of NursingReported to: Manager of InHome Care (IHC)*Monitored meeting contracted hours for Community Home Support program, adjusting incoming referrals, ensuring staff data was accurate and myaged portal correctly managed* Managed staff performance, performance plans, reviews and complaints* Maintained a close relationship with.

Brunswick, Victoria, Australia

• Jan 2018 - 2021- Clinical Care LeadReport to: ManagerAchievements
• Maintained a high level of client care and satisfaction through ensuring staff followed detailed care plans
• Managed staff rostering, assisted with daily care rosters and employment of staff
• Developed on site orientation program, including procedures to ensure a consistent and high level of care maintained
• Resolved conflict and provided solutions to health and social needs of clients, family and service providers/referral sources at an advanced level
• Managed the Myaged care portal and incoming referrals to ensure Clients needs met and services provided in a timely fashion, promoting client independence at home and reducing any emergency admissions to hospital

Blyth St Brunswick

• August 2015- Current Registered NurseReport to: ManagerAchievements
• Maintained a high level of client care and satisfaction through following detailed nursing care plans
• Provide individualised care to up to 8 clients per day
• 100% client satisfaction by delivering care at the required time for care needs and client and family lifestyles
• Resolved conflict and provided solutions to health and social needs of clients at an advanced level
• Assessed Clients needs and referred/initiated appropriate levels of care preventing any emergency admissions to hospital

St Kilda Rd Melbourne

• Reported to: National General ManagerNumber of Direct Reports: 7
• Recruitment Consultants x 2
• Business Administrator
• Team Leader Allocations – Day Team
• Team Leader Allocations – After Hours
• Compliance Administrator

Collins St Melbourne

• Reported to: Victorian General ManagerNumber of Direct Reports: 7
• Team Leader Recruitment
• 5 x allocation staffIndirect Reports: 2
• Recruitment consultant
• Compliance administratorAchievementsRole the same as for Team Leader Health but now across two industry streams (Aged Care & Disability)

Prospect St Box Hill

• Reported to: Victorian General ManagerNumber of Direct Reports: 4
• 2 Recruitment/Allocation staff
• 1 x allocation staff
• Compliance administratorAchievements
• Analysed work flow practices and business needs which enabled me to develop an internal rostering system ensuring that our business was adequately maned 90% of the time
• By understanding client needs I was able to fill 95% of roles and reduced complaints by 75% over a 12 month period

Tullamarine

• Reported to: First 3 months to Promoting Manager After initial 3 months - Distributorship ManagerNumber of Direct Reports: 10
• 9 x Tupperware Consultants
• 1 x New ManagerNumber of Indirect Reports: 5
• 5 x Tupperware ConsultantsAchievements
• Achieved 3 demonstrations/week with average sales of $1,000, during my time with Tupperware
• Promoted 1 consultant to Manager

Furlong Rd Sunshine

• Reported to: Office ManagerIndirect Reports: 40
• 35 x Registered Nurses
• 5 x Personal Care WorkersAchievements
• Developed care plans to meet the needs of clients with complex care resulting in 100% of clients achieving their long term care needs
• Improved individual clients continence management by effectively assessing and introducing manageable solutions to their needs
• Improved knowledge across team by providing in-service education. This resulted in 25% increase of staff able to provide continence management.

Furlong Rd Sunshine

• 1995 – 2003 Geographic Area Team LeaderReported to: Office ManagerDirect Reports: 8
• 6x Registered Nurses
• 2 x Personal Care WorkersAchievements
• Promoted to Clinical Care Manager-Continence, through obtaining further education,
• Internally, I facilitated between the Geographical team and the Clinical Managers to ensure 100% of clients received the required care at the correct time
• Continued in role of District Nurse with my own client focus

Certificate Of Nursing, Registered Nursing/Registered Nurse

Graduate Diploma Community Health, Registered Nursing/Registered Nurse

Bachelor Of Nursing, Public Health/Community Nurse/Nursing