Projects include a Generative AI platform and a map-based utility management application for a national energy sector client, and involvement in Generative AI design strategy for clients in the utilities space.- Develop interview scripts for user interviews.- Facilitate workshop sessions with clients, SMEs, and target users to understand workflow processes, uncover pain points, gauge sentiment, define software requirements, and validate wireframes/prototypes.- Synthesize and… Show more Projects include a Generative AI platform and a map-based utility management application for a national energy sector client, and involvement in Generative AI design strategy for clients in the utilities space.- Develop interview scripts for user interviews.- Facilitate workshop sessions with clients, SMEs, and target users to understand workflow processes, uncover pain points, gauge sentiment, define software requirements, and validate wireframes/prototypes.- Synthesize and organize findings to share with Accenture leadership.- Create and maintain UX artifacts (e.g., wireframes, prototypes, screen flows/process flows) to share with multiple client affiliated teams.- Collaborate directly with development teams to ensure alignment on scope of work, define priorities, and understand technical feasibility implications.- Assist in optimizing and refining RFP presentation decks for client pitch meetings, ensuring visual coherence and clarity while strategically aligning the content with the needs and expectations of clients. This involves translating complex information into visually engaging narratives, effectively communicating Accenture’s unique value proposition.- Coached 10 teams in adopting foundational Agile practices and Kanban board navigation in Jira, supporting their shift toward enhancing their workflow management processes. Show less

Volunteered as an Industry X Female Ambassador to connect with and support female recruitment candidates post-interview, sharing personal insights and career advice to foster a supportive and informative recruitment experience and enhance their understanding of Accenture's company culture.

- Was responsible for creating user-centric experiences for all Milestone solutions.- Partnered closely with Milestone’s Computational Linguist and AI Engineers to ensure UX consistency across a variety of multimodal IVA platforms.- Contributed to requirements gathering through user research (e.g., interviews, walkthroughs, user stories, surveys, ticket analysis).- Created process flows and IVA dialogue flows for specific use cases.- Worked closely with clients to understand… Show more - Was responsible for creating user-centric experiences for all Milestone solutions.- Partnered closely with Milestone’s Computational Linguist and AI Engineers to ensure UX consistency across a variety of multimodal IVA platforms.- Contributed to requirements gathering through user research (e.g., interviews, walkthroughs, user stories, surveys, ticket analysis).- Created process flows and IVA dialogue flows for specific use cases.- Worked closely with clients to understand their goals and provided guidance to enhance CX.- Mentored engineering interns on UX strategy and how it impacts product development. Show less

- Created a service blueprint to identify key interactions between Cal’s Angels staff and patient families.- Assisted with survey design, drafted interview protocols, conducted in-depth interviews, and analyzed findings.- Generated personas to visualize member groups and their stages of involvement.- Assisted with the development of the organizations brand identity by further defining organization-specific member name conventions and identifying new terms.- Acted as liaison… Show more - Created a service blueprint to identify key interactions between Cal’s Angels staff and patient families.- Assisted with survey design, drafted interview protocols, conducted in-depth interviews, and analyzed findings.- Generated personas to visualize member groups and their stages of involvement.- Assisted with the development of the organizations brand identity by further defining organization-specific member name conventions and identifying new terms.- Acted as liaison between the UX team and Cal’s Angels stakeholders. Show less

- CVAST was a research group at the University of South Florida. - Generated digital elevation and surface products using aerial LiDAR.- Digitalized features from survey grade GPS data, aerial LiDAR data, aerial photographs, and georeferenced historic maps. - Analyzed and edited spatial data.- Assisted with the creation of cartographic GIS products for the city of Saint Petersburg, Florida (I helped digitize and create map layouts).