Abby Barber Email & Phone Number

Ogden, Utah

Responsible for ensuring the program and specific projects stay on target while managing various members of the team. Maintain the client relationship and provide overall satisfaction. The project program coordinator is expected to develop timelines and create/maintain schedules, oversee the program progress and make sure the goals are met on time. Must be proficient in all of the following; problem-solving, multitasking, managing challenging work environments, excellent organizational and communication skills, and leadership development.

Ogden, Utah

Oversee new hire, continuing education, program specific training, management development training, leadership development training, deployment of successful transition processes ensuring competency levels meet business needs, develop and cultivate partnership with other business units, resource units, and facilitate client conversations as necessaryEnsure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attritionResponsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement and accountable for certifying trainers to deliver identified contentAccountable for achieving individual and organizational training performance metrics and manage utilization of staff across accounts and programs to reduce cost of training activitiesResponsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning workAccountable for ensuring that training department staff has adequate tools, techniques and methods to deploy best in class support to operations, also provide focus for staff on financial impacts and need to deliver efficient and effective training and facilitation solutions to support profitability and client satisfaction goals Plan, organize, and schedule work to meet rigid project deadlines

Ogden, Utah

Utilized effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities to include both live and virtual classroom trainingCompleted daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate mannerAccountable for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendationsSustained current product knowledge for each account by taking calls, attending team meetings, side by side observations, and quality or transaction monitoring, including required courses and certificationEnsured effective, consistent communication with managers, peers, and other business and resource units, including active participation in client activities as requested Responsible for on-boarding and providing initial training for new associate trainers and program ready trainers Responsible for on-going classroom observations of peers, providing guidance, mentoring, and support that focuses on performance improvement

West Valley City, Utah

Implement training classes along with scheduling on the floor training for paralegal employees. Conduct training classes for new hire education. Responsible for making sure all new employees have the adequate information to perform the expected job. Conduct facilitator training. Responsible for training newest trainers, to implement necessary feedback and coaching to further develop the training teamManage Service Levels, call trends, inbound & outbound phone calls and overall department goalsResponsible for interpreting and applying various metrics to Team Leads and Paralegals to increase overall performance and client experienceCommunicate team and individual objectives to directors and present team and department accomplishments.Responsible for development of department paralegals and Team LeadsManage and review staffing levels to ensure coverage during operating hours

North Salt Lake, Utah

Liaise with managers to determine training needs and schedule training sessionsDesign effective training programs Select and book venuesConduct seminars, workshops, individual training sessions etc.Prepare educational material such as module summaries, videos etc.Support and mentor new employeesKeep attendance and other recordsManage training budgetsConduct evaluations to identify areas of improvementMonitor employee performance and response to trainingUnderstanding of effective teaching methodologies and toolsWillingness to keep abreast of new techniques in corporate teachingProficient in MS Office (esp. Powerpoint); e-learning software is an assetPhenomenal communication, presentation and public speaking skillsOrganizational and time management abilitiesCritical thinking and decision making

Roy, Utah

Developed a schedule forecast the team, researched previous sales by date to determine the efficiency of our service for specific time frames. Coached associates in quality assurance and customer satisfaction. Did weekly inventory checks to maintain food quality and ensure that we had enough product on handLead team during schedule shift, dispatched and cashiered drivers, and addressed customer needs—complaints and concernsQuickly became a trusted assistant to the franchise president, area coach staff and restaurant general manager and earned a reputation for maintaining a positive attitude and producing high-quality work

Layton, Utah

Fraud analyst, responded to fraud alerts and customer reports. If an alert appeared on a customer’s account, I investigated and contacted the account holder to verify the charges were correct. Started the claim process in any case where fraud was verified through my investigation.