Abby Baughan Email & Phone Number

Olathe, Kansas, United States

• Supervise, train and coach Junior and Senior Special Education students at job sites where they build skills to gain confidence before entering the workforce or other district programs

Overland Park, Kansas, United States

• Provide compassionate care to dogs of all sizes and ages by visiting residences and walking dogs for 20, 30 or 60 minutes or provide fun boarding at my house• Board dogs at my house and treat them as if they’re my own - 5-star rating from owners

Remote

• Visited 40 Subway restaurants per month (3,000+ visits) as a coach, teacher, and evaluator to support franchisees by monitoring all aspects of the business such as operational efficiency and product safety • Reviewed CRM data from Subway Live IQ program to guide recommendations made and ensured guest feedback from online surveys was shared and addressed in a prompt manner • Increased franchisees performance through implementation of recommendations such as: a marketing plan to raise awareness of the restaurant and proper scheduling to meet productivity goals • Led quarterly trainings for up to 15 team members on topics related to team building and customer service by using hands-on activities for direct application

Scottsdale, Arizona, United States

• Reached record sales of $8,000+ per week by cultivating a positive team environment by starting an employee of the month program and focused on fast and friendly service by using rapport-building techniques to foster strong relationships with customers by remembering names, orders, confirming accuracy, and encouraging feedback• Increased profits by reducing food cost from 32% to 28% on average by implementing such things as a daily preparation list, waste log and providing precise training on following formulas• Maintained 100% compliance with monthly Subway evaluations completed by our Field Consultant (18 total) and received an “A” from the Health Department on each of their three visits• Maximized profitability when analyzing inventory weekly by ordering food and other products at appropriate levels

Phoenix, Arizona

• Practiced new transformational counseling techniques through involvement with the Bureau of Tobacco and Chronic Diseases and the United States Diabetes Conversation Maps which resulted in coordinating future trainings for up to 50 health professionals • Developed Fit WIC lesson plans on healthy eating and exercise for preschoolers and their mothers for a childhood obesity prevention initiative• Diligently revised nearly 200 recipes for the Arizona Nutrition Network using Computriton Foodservice Solutions software• Updated the design and content of the Arizona Department of Health Services physical activity website