All things creative ;-)

*Portfolio Management within Small to Medium Businesses.*Customer Resolution.*Customer facing sales.*Develop existing client relationships whilst targeting new business opportunities.*Monitor industry trends and conduct competitor/industry research and analysis.*Regular reporting of activity in a CRM database together with formulating strategic portfolio plans.*Provide coaching/mentoring to Small and Medium Business Account Executives.*Liaising with Telstra Account Executives in regards to management of accounts.*Highly experienced in Mobility sales.*Liaise with technology experts on customer accounts to bid for and succeed on tenders.*Multi-product positioning and knowledge.*Use advanced Value Based Selling (VBS) principals to achieve sales and revenue targets. *Develop existing client relationships whilst targeting new business opportunities.*With a strong knowledge of NBN, fixed, internet and mobility Solutions strategically position products and services to suit customers future needs.*Utilize internal/external stakeholder networks for support in delivering customer satisfaction.*High NPS outcomes.

• Manage, maintain and grow client portfolio within the unassigned business sector.• Develop existing client relationships whilst targeting new business opportunities.• System experience: POS, Siebel, MNC, Helpdesk, TB OOT, DB OOT, IDCOO and Retail Live.• Regular reporting and input of data activity in CRM database.• NBN Specialist within the TBC involves liaising with businesses (new and existing) to transition over to the NBN.• Help train fellow staff to ensure they are across NBN.• Achieving high NPS, creating a positive experience for every client.• Consumer / Business Product Analysis.• Monitor industry trends and conduct competitor research.• Complaint Resolution and Problem Solving alongside SEPs.• Provide ongoing training and support for staff.• Develop and maintain relationships with internal Telstra Account Executives.• Attend networking events to build new business.• Ability to sell multiple products and grow revenue streams.• Answer inbound calls• Attend to walk in customers

• Build rapport and maintain strong relationships with customers and staff.• System experience: Clickpos, Siebel, MNC, Helpdesk and Retail Live.• Up-selling and Cross-selling.• Achieving set KPI’s and weekly targets – consistently achieving over 110%.• Provide ongoing training and support for staff.• Lead and support a sales team of 8 – 10 sales staff per day.• Provide service for billing and customer complaints and find resolutions.• Effective floor management and organisation of staff breaks.• Maintain strong relationships between customers and staff.• Provide whole of business account audits.• Organising ongoing training for staff to comply with industry trends and changes.• Strategizing and setting weekly target forecasts for staff.• Monitoring end of day sales sheets to provide to staff on daily basis.• Achieve and maintain high NPS scores for individual and team targets.

• Manage client accounts.• One on one consultation.• Be able to ask for the business.• Design alongside customer needs, requirements and wants.• Liaise with builders and tradespersons to ensure project runs smoothly from end to end.• High organisational and time management skills.• Data entry.• Diary management.• Be able to read drafting plans.