I am known for building and maintaining strong relationships with stakeholders, collaborating with team members to solve problems, and implementing improvements that make projects more successful. My background includes work in mental health care and non-profit/social services industries. An accomplishment that fills me with pride is the transformative work we accomplished at the New Community Shelter, particularly in assisting individuals who were hesitant to seek shelter. Through significant process improvements, we created a more compassionate and informative admission process, resulting in individuals transitioning from feeling defeated and overwhelmed to experiencing a sense of empowerment and hope. ⇒ WHAT MAKES ME STAND OUT:I have a keen eye for discerning the strengths, talents, and knowledge people can bring to the table and I understand that diversity within a team is paramount for tackling complex challenges. My ability to connect with people is my greatest skill.Throughout my professional experience, I have been fortunate to gain many useful skills. As a Manager of Customer Engagement at ERC Counselors & Consultants, I managed customer relationships, drove contract renewals, and onboarded new customers, achieving high satisfaction and retention rates. As the Director of Operations at the New Community Shelter, I successfully led a team, maintained effective communication with stakeholders, and implemented impactful initiatives that increased community engagement and fundraising efforts.⇒ MY PROFESSIONAL PROMISE:I seek out opportunities to expand my knowledge base and broaden my perspectives. The information I gather allows me to contribute fresh insights and innovative approaches to problem-solving and decision-making.⇒ BUILDING MEANINGFUL CONNECTIONS: Throughout my time at ERC, I connected with customers through authentic conversations, actively seeking to gain insight into their organizational objectives. In challenging situations where customers sought assistance, I took proactive measures to overcome obstacles, even if it meant going beyond our usual service offerings. ⇒ BONUS THINGS ABOUT ME:I love being outside and find joy in nurturing plants and watching them flourish. Gardening provides me freedom to explore unconventional ideas, mix different plant varieties, and through trial and error, bring my vision to life.I’m happy to connect on LinkedIn or email me at abigail.brezinski@outlook.com.