Abby Denuyl Email and Phone Number
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Versatile and innovative leader with comprehensive experience in event creation, planning, logistics, and management. Prioritizes customer engagement and satisfaction while balancing customer expectations with business objectives. Added ValueMaps customer journey to ensure buy-in, improve customer experiences, optimize customer lifecycle, and outline success goalsAnalyzes segmentation of customer base and corresponding service levels to maximize ROI and explore new revenue streamsFosters a culture of collaboration, continuous learning, and cross-functional support, leading to high-functioning teams.Identifies and capitalizes on opportunities for expansion within existing accounts, including cross-selling and upselling potentialModels customer success values and mindset to instill and nurture an enterprise-wide focus on customer success drivers
Orbridge
View- Website:
- orbridge.com
- Employees:
- 23
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Vice President Of OperationsOrbridge Jun 2024 - Present
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Assistant Director Of OperationsOrbridge Dec 2023 - Jun 2024Oversees domestic and international travel destination program development and implementation. Collaborate with Travel Directors and vendors on itineraries to enhance guest experiences. Manage the day-to-day operations and activities of the department.
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Operations Program ManagerOrbridge Apr 2022 - Dec 2023Bainbridge Island, Washington, United StatesOrbridge specializes in educational tour programs for small groups in unique destinations. Our primary base includes alumni organizations from universities across the country. I oversee tour development and management including vendor relationships, itinerary planning, and travel director coordination.
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Director Of Club ProgramsMultnomah Athletic Club May 2021 - Jan 2022Responsible for the overall direction of the Events, Catering and Youth Programs departments. Establishes departmental budget, goals and objectives in support of the club’s annual and long-term plans, policies and procedures. Works with members and club staff to create premium programming. Serves as a member of the club’s leadership team to collaborate, integrate programming, and achieve club wide objectives. -
Engagement ManagerMultnomah Athletic Club Apr 2020 - Apr 2021Collaborates with executive management to establish strategic direction, responsible for maximizing revenue growth streams, and developing an engaged social community through the creation of engagement opportunitiesLeads a team of six event coordinators in planning, executing, and managing logistics for educational, committee, athletic, and social events for all ages; includes digital and hybrid-virtual/live experiences in response to COVID-19Orchestrates all aspects of event logistics, from initial planning through event-day execution; includes directing and coordinating staff, volunteers, vendors, and service providers, as well as prioritizing shifting demands and troubleshooting emergenciesWork with the Multnomah Athletic Foundation to plan programs that align with their mission and the social/athletic committee’s calendar of events while acting as the liaison between members and a cohesive team of managers
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Catering Sales & Event ManagerMultnomah Athletic Club 2017 - Mar 2020Portland, OrMerged Catering and Member Events departments to align and streamline workflow; established vision and nurtured cross-functional collaboration to deconstruct and rebuild a highly functional, cohesive teamNegotiated and executed service contracts to consistently exceed annual catering sales goals ($3.75 million goal in 2019)Spearheaded new onboarding, cross-training, and development program for Event Department; restructured communication procedures and built alliances while bolstering employee satisfaction and collaborationParticipated in professional development and networking events such as the Intuitive Speaking Workshop, BizWomen Mentoring Monday, Science of People Seminar, Supervisory Success Workshop, Power Breakfast: Women in Leadership, and more
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Member Services ManagerMultnomah Athletic Club 2014 - 2017Portland, OrBuilt, rolled out, and managed a consolidated customer service department called “At Your Service” from the ground up; provided 21,000 club members with access to seven cross-functional internal departments in one locationIdentified and capitalized on opportunities to improve services; includes establishing procedures for tracking and analyzing KPIsImplemented online registration chat support and texting service for members to automate high-volume communicationsAdvised executive management and Board on strategic direction, revenue growth streams, and data-driven member programsVolunteered to lead multiple engagement and recognition programs aimed at motivating staff and boosting morale; included an Employee Book Club, Wellness Committee events, SHINE Customer Service (to strengthen CS skills), and more
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Member Events ManagerMultnomah Athletic Club 2010 - 2014Portland, Or
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Member Events SpecialistMultnomah Athletic Club 2009 - 2010Portland, Or
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Program ManagerInsider Expeditions 2008 - 2009Portland, Or -
Recreation Specialist Ii – Special Events DepartmentCity Of Lake Oswego 2007 - 2008Lake Oswego, OrManaged educational programs and large-scale special events for up to 2,000 attendees; included soliciting sponsorships, negotiating vendor contracts, and coordinating all event logistics, including staff, budgets, and on-site emergenciesPartnered with community sponsors, groups, and individuals to secure funding and organize/promote program-specific events such as movies-in-the-park, summer concerts, park grand openings, and moreAuthored marketing materials such as radio/written press releases, e-blasts, newsletter articles, and Parks & Recreation guidesDesigned creative in-house flyers, posters, and signage for eventsCreated and managed event content for the City’s calendar of events and website -
Member Events SpecialistMultnomah Athletic Club 2005 - 2007Portland, Or
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Event ManagerPortland Marriott City Center 2002 - 2005Portland, Or
Abby Denuyl Skills
Abby Denuyl Education Details
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Hospitality Business
Frequently Asked Questions about Abby Denuyl
What company does Abby Denuyl work for?
Abby Denuyl works for Orbridge
What is Abby Denuyl's role at the current company?
Abby Denuyl's current role is Innovative Program Manager.
What is Abby Denuyl's email address?
Abby Denuyl's email address is ad****@****mac.com
What is Abby Denuyl's direct phone number?
Abby Denuyl's direct phone number is +150322*****
What schools did Abby Denuyl attend?
Abby Denuyl attended Michigan State University.
What skills is Abby Denuyl known for?
Abby Denuyl has skills like Fundraising, Event Management, Event Planning, Public Speaking, Social Media, Public Relations, Social Media Marketing, Strategic Planning, Coaching, Hospitality, Volunteer Management, Customer Service.
Who are Abby Denuyl's colleagues?
Abby Denuyl's colleagues are Sam Hadley, Dan Stypa, Erica Weyhe, Jon Hays, Rebecca Endzell, Robert Bingle, Patty Delaney Bartholf.
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