Abby Fleming Email & Phone Number

Knoxville, Tennessee Area

• Created and executed online and traditional marketing campaigns for branding and attracting accounts• Positioned company for franchising through building a strong foundation of systems for client management, bookkeeping, quoting, scheduling, marketing, and field management.• Improved customer retention by strategically diffusing conflicts, building confidence and value, and improving interdepartmental and customer/technician communication• Increased productivity by keeping managers and technicians on task with the proper attitude, focus, and motivation.• Defined and cultivated a culture of teamwork, service, and solutions.

• Exceeded managers' and salesmen's expectations by proactively providing invaluable information and support to increase success and productivity while assisting them in their field• Effectively managed accounts and product orders from quote to order to build to shipment• Accomplished project objectives through strong teamwork across multiple departments• Shifted negative culture to positive through strategic training techniques, personal encouragement, and leading by example• Added value to customer service team by cross training on multiple product lines• Proactively carried out all receptionist's administrative responsibilities while managing and screening inbound calls serving as backup for receptionist

• Inspired and managed maintenance team operations by being attentive to their needs as well as tenant needs• Improved relationships with outside vendors• Successfully generated and maintained inspection and maintenance calendars and schedules• Increased productivity for PMs by summarizing tenant leases, managing and pursuing rent payments, organizing and maintained all documentation regarding tenant requests and maintenance projects• Built positive relationships with tenants to enable successful communication between tenant and property owner• Learned and developed assertiveness and how to operate with a sense of urgency

OTHER MENTIONABLESEngaged crowds and demonstrated latest Verizon products at UT football and basketball games while collecting information for client as Brand Ambassador for Marketing WerksReceived and implemented invaluable daily sales training in a high-pressure sales environment as Ballroom Dance Instructor for National Dance ClubsDesigned freestanding, isle, and end-cap product displays while assisting manager and customers as Retail Sales Associate for Dollar Tree and "Come Celebrate America" Show Gift Shop

• Increased return by improving outstanding balances and issuing on-time payments while serving as Accounts Receivable/Accounts Payable,• Streamlined accounting processes utilizing QuickBooks • Assured profitability through compiling, arranging, and delineating driver route sheets • Provided support to management by proactively creating sales and company standing reports• Launched and designed multiple advertising strategies, campaigns, and materials

• Analyzed, corrected, and explained bills and plan of use• Upheld excellent ratings of customer service• Assisted customers with wireless and home solutions • Facilitated customer relationships from moment of entry• Instructed customers on use of equipment• Managed in house phone line, providing customer service as needed to solve customer issues• Developed business accounts by maintaining contact and employing follow-through techniques• Created spreadsheets, advertising material, follow-up instructions, etc. to simplify and improve efficiency in daily tasks

• Partnered with Knox Co. juvenile court, Public Defenders, District Attorneys, Probation Officers, KPD, and DCS to preserve the best interest of the client• Assisted clients in finding employment• Complied with HIPPA regulations• Managed all paperwork in an efficient and timely manner• Created and maintained case files for clients• Visited clients in their homes and schools• Counseled troubled teens and their families • Organized recreational events in order to allow for family and peer interaction

Bachelor Of Arts (Ba), Psychology And Religion, Cum Laude

Education record