Abby Florman Email & Phone Number

Cuyahoga Falls, Ohio, United States

• Process over 20 company terminations and retirements each day
• Responsible for supporting and processing deaths of company employees when reported
• Assist with updating employee time records and accruals in the Kronos timekeeping system
• Contribute to the onboarding and training process of new team members
• Handle employment verification requests with third party vendors
• Verify I-9 documentation through the Guardian system for new hires

• Ensure timely and correct response for all customers inquiries, complaints, and requests submitted through emails, cases, and transactions
• Handle at least 85% of presented calls within the phone system each workday
• Guarantee data integrity and perform accurate entry into various HR systems
• Input appraisal ratings and related merit increases for employees into the HR Cloud system

Mayfield, Ohio, United States

• Record all guest payments daily and authorize the validity of guest identification
• Officiate room changes for hotel guests to ensure check-ins are completed accurately and efficiently within established timeline
• Enforce company policies and procedures to ensure a safe work environment

Beachwood, Ohio, United States

• Manage a detailed record of all 74 rooms using Choice Advantage software
• Serve as a link between management and employees by handling questions, interpreting and administering transactions, and helping resolve work-related problems to foster a positive work environment
• Create a comprehensive training manual to mentor and develop three new associates

Mayfield, Ohio, United States

• Conduct cordial and professional interactions with supervisors, co-workers, and guests
• Maintain consistency in presentation and delivery of food items
• Ensure a clean, safe, and sanitary environment

Bachelor Of Business Administration - Bba, Human Resource Management

Bachelor Of Science - Bs, Tourism And Hospitality Management