 Answer incoming phone calls and e-mails Make calls to customers regarding their equipment Schedule in home consultations/repairs Make payments via QuickBooks and Clover

• Thorough understanding of software for accurately checking dogs in and out and scheduling grooming, daycare and boarding• Accurately create new business accounts and update current accounts• Prepare detailed summary of daily business account activity for owner• Each morning responsible for printing contract and run cards in order to prepare instructions for animal’s food/medication and daily activity • Phones, emails, faxes handled with pristine customer service• Experienced in safe animal practices to ensure the safety and health of animals which includes: Safe handling and restraint to avoid injuries during play time Understanding basic animal behavior Recognizing the importance for the animal to entrust working with handler• Ensuring proper sanitation at facility by cleaning kennels and outside dog areas per procedure using correct equipment and correct balance of chemicals, is vital to keeping pets healthy and facilities free of disease• Lead dog daycare and ensure safe play by: Understanding dog temperaments, personalities, and triggers when releasing dog groups into play area Strict guidance on number of dogs allowed per playgroup Quick reaction is necessary to halt potential conflict and prevent or minimize injuries Prompt recognition of injuries or illness to dogs in determining severity and type of medical attention required• Able to provide specialized attention to dogs per owner’s request• Prepare food cart twice daily to ensure proper meal plan and medication dispensing• Extensive knowledge of facility, services provided, security of environment in order to effectively lead and facilitate tours

• Switchboard Operator – Field internal/external calls to satisfaction of guests• Greet guests upon their arrival• Responsible for checking guests in/out of Resort within SMS System• Follow SOP’s to maintain Resort compliance• Support other functions with day to day operations• Responsible for own cash drawer• Filing confidential guest records and Resort documents• Deliver customer ordered food in a timely manner

• Responsible for cleaning houses per procedures to ensure thorough detailed cleaning• Apply cleaning processes to quickly move through the house in a very orderly manner which eliminates retracing steps or missing to clean an area• By applying cleaning procedures, houses can be expertly cleaned in minimal time allowing the opportunity to move on to the next house• Providing customer satisfaction• Able to work independently or on a team

• Directed traffic before, during and after concerts• Assisted disabled concert attendees• Maintained customer satisfaction• Directed employee parking

• Assisted with scheduling staff • Maintained Customer satisfaction by providing courteous service in store and on phone• Supervised Associates • Responsible for opening and closing the store• Responsibly handled cash and credit card transactions for customers with importance on confidentiality• Successfully balanced cash drawer at end of shift• Responsible for preparing bank deposits• Completed daily store paperwork • Facilitated the store’s daily goals• Processed weekly shipment out in a timely manner

• Accurately entered confidential data into Access Database• Maintained strict adherence to confidential information per company SOPs• Filed critical confidential regulatory compliance documents• Scanned highly confidential patient documents according to company SOPs• Scanned regulatory compliance documents per SOPs that are submitted to the FDA• Created barcode labels for confidential binders