Abby Hanson Email and Phone Number

• Coordinates and organizes sections of projects, leads small projects, meetings, and support for events while possibly managing PRO team calendars.• Seeks to understand project management standards and methodologies and incorporate into PRO workstreams.• Ensures data accuracy and maintains system audits while resolving all data discrepancies through determining the source of the inconsistency and tracking issues to resolution.• Understands and utilizes org health data to help inform talent plans.• Connects with PRO BPs and/or leaders to understand what is needed to achieve results, including leveraging processes and communication channels to process and/or respond to partner care and crisis management situations. • Leveraged a myriad of resources including but not limited to SSABSO, SAP, SharePoint, Microsoft Suits, Service Now (SNOW), Partner Central, DocuSign, I-9 Management (Equifax).Accomplishments:• Designed compressive org chart for North America Marketing, North America Digital Experience, and Store Operations to increase data accuracy and cost center alignment resulting in a streamlined experience to data reconciliation and overall talent landscaping. • Created a foundational playbook for PRO - modeled around role and behavior expectations with the intention to create consistency, efficiency, and clarity to how PRO is supported. This playbook entailed creating 25 pivotal SOPs (Standard Operation Procedure) documents resulting in the execution of the right work, by the right employees, at the right time, resulting in limited bottlenecks, decreased emails, and continuous growing for all.

• Maintain knowledge and understanding of federal and state requirements of work authorization as needed to support compliance for the company. • Provide Separation support to partners and initiate career transition services through Right Management. • Ensure the timely and accurate generation of all reporting, ensuring consistency and standardization amongst the various types of reports and databases, while working cross-functionally to promptly resolve operational issues and escalated partner concerns. • Researched and recommend improvements and subsequent development of reporting enhancements, including the creation of new reporting templates and analytical reports. • Leveraged a myriad of resources including but not limited to SSABSO, SAP, SharePoint, Microsoft Suits, Service Now (SNOW), Partner Central, DocuSign, I-9 Management (Equifax).Accomplishments:• Awarded BRAVO award for creation and roll out of ProSS Development Series.• Designed and lead a development series pilot for 25% of ProSS partners to be guided through four sessions, each led by a different subject matter expert with the goal to increase partner engagement and development strategy, resulting in 30% increase around career development at Starbucks. • Facilitated an All-hands 2-Day event for ProSS to present my ProSS Development Series by working cross-functionally with leaders on timeline, content materials, and capacities within a hybrid environment. • Planned & executed Canada remediation project obtaining missing work permits for 300 partners through SNOW case planning, risk assessment, and cross-functional collaboration based on relevant quantitative data.

• Sits on the national leadership board of an employee resource group passionate about employee development.• Work cross-functionally to create events, content, and networking opportunities centered around career growth.• Leveraged analytics to influence change to current processes leading to increase engagement and employee flow.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Strong ability to balance competing workloads with impeccable organizational skills with multiple open requisitions & calendars; ability to prioritize and process a high volume of work while maintaining the highest quality & attention to detail resulting to scheduling up to 70 interviews per week. Accomplishments:• Identified areas of opportunities to innovate an approach to university programs recruiting leading to a lasting streamlined framework creating an additional 20k candidate workload. • Created a new intake process allowing R.C’s to assist University programs recruiting with early Taleo funneling, streamlined scheduling of over 100 candidates, offer letter creation, & onboarding of new interns. • Identified opportunity to remodel & upkeep SOP (Standard Operational Standard document) edits & creations leading to becoming Sustainment lead for FY22-FY23.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Provide administrative support to executives. Effectively plan and maintain executive calendars with attention to accuracy, detail, and allocation of time and resources.• Perform administrative projects including coordinating analyzing budgets; researching information to respond to questions; updating databases and organizational charts; creating monthly reports or analyses; organizing large volumes of materials. • Schedule executive domestic and international travel in compliance with existing policies and procedures• Advise department in awareness of and compliance with company policies and procedures.SkillsOutlook managementCross-functional collaborationPublic Speaking/ PresentingAdvise in corporate policy & procedures

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Ability to repair business into a multi-million-dollar operation; drive sales, and create a cohesive team by leveraging KPIs, P&Ls, and incident reports leading to an increase in customer satisfaction by 10 points, retention down by 15%, and improved weekly sales by $3k. • Led a team of 35 employees through change management while constructing scalable training and store action plans resulting in the promotion of 4 employees into leadership roles. Accomplishments:• Identified opportunity for the district to be more inclusive with hiring - breading a relationship with alternative H.S. social workers to coach and elevate our store manager’s approach to talent sourcing creating an intentional hiring approach, confronting bias of candidates, and lending to an improved equitable hiring approach.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Embody the company’s mission and values by acting as a brand ambassador to recruit and retain talent through inclusion and diversity.• Ability to grow a successful, multi-million-dollar business; drive sales leveraging business acumen, efficiency, and problem-solving skills leading to improved P&L by 10% next month.Accomplishments:• Voted Partner of the Quarter

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Maintained a calm demeanor during high-volume events to keep the store operating. • Provided quality beverages, whole beans, and food products consistently for all customers by adhering to recipe and presentation standards. • Trained and supported new baristas in all duties.• Operated cash register duties.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Promoted coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving various coffee drinks, along with pastries and cookies.• Welcomed customers by determining their coffee interests and needs.• Educated customers by presenting and explaining the coffee drink menu; answering questions.• Sold coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines, demonstrating how brewing equipment operates.• Prepared and sold coffee drinks by following prescribed recipes and preparation techniques, such as espresso, espresso lungo, caffe latte, and cappuccino.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Handled employee-sensitive information while having open cases to make further research and call resolution. • Worked as part of a large team that provided answers and resolutions from employees regarding HR policies and procedures. • Being a part of an inbound call center team has provided me with the experience of handling large volumes of calls while remaining calm and collected. • This position has allowed me to grow within Starbucks and pushed my already well-developed skills in multi-tasking to the limit.