Abby Harrison Email and Phone Number

Provide customer service in person and over phone.Collect and apply payments received.Provide or forward customer information and needs to insurance company.Solve customer issues and help with requests.Scheduling appointmentsProductionAccount payable and receivablesAdministrative and assist HR duties.Collections

Inbound call center for Medicaid clients.Explain coverage and prior authorization if needed.Change PCP.Add family members to account.Take payments for other departments.

USDA helpdesk

Provide customer service in person and over the phone.Collect and apply payments received.Provide or forward customer information and needs to insurance company.Solve customer issues and help with requests.Scheduling appointments.Account receivables. Administrative duties.Rentals.Verify deductibles with insurance.Enter Demographics.Special projects given by management.

Responsible for sending necessary paperwork to finance companies for floor planning and applying payment after it is received.Receiving and applying ACH and Wire payments.Responsible for collection of vehicle payments.Assist walk in customers.Inquiry calls.Sign out titles.Take payments.

Greet/assist customers.Inquiry calls.Enter estimates into CCC One program.Follow up with insurance claims.Calendar appointments/scheduling.Input customer demographicsCollect deductibles and outstanding balances.Daily payment reconciliation.Submit claims.A/R

Review and generate reports in 30/60/90-day intervals on delinquent accounts.Generate and deliver monthly statements based on co-workers(superiors) specific area of work.Communicate with clients to collect monies due.Answer and transfer customer calls, handle walk in customers, and sign for packages as backup receptionist.

Created and distributed checks for accounts payable.Tracked and managed $1.7 million worth of receipts using Excel for special projects.Organizing, assembling, and filing invoices as well as ordering office supplies.Track, gather, organize and code $20,000 worth of company credit expenses per month.Answer high volume multi line phone, assist walk-in clients, track deposits, manage petty cash, and perform random tasks for management as daily backup receptionist.

Prepare incoming checks for entry and process credit card payments using Great Plains accounting software.Generate and send invoices.Process and correctly apply payments to customer accounts.Investigate, research, and resolve issues with cash receipts.Document and issue client refund checks.Resolve delinquent business-to-business accounts, document all information pertaining to the collection of the accounts, and submit paperwork to initiate invoice adjustments and collection agency placement.

Analyze and establish customer accounts using Dun and Bradstreet reports, tax exemptcertificates, and customer purchase orders.Review and resolve cash discrepancies using FACTS software.Communicate with clients to inform them of available credits, review client job contracts, and collect monies due.Monitor and approve customer orders.Review and prepare reports on collection activity.

Review and ensure proper billing take place.Communicate with collection agencies to determine if insurance is available.Process bankruptcies as well as legal and dispute letters.Review 900+ accounts weekly for overlooked insurance billing.Generate weekly collection reports.Manage cash postings using Cerner software.Train incoming collection specialists.

Assistant central manager.Process payments and resolve delinquent accounts.Negotiate terms of adjustment and deferment as well as settlement terms.Locate and contact people that have stopped paying on their account.Prepare accounts for legal action.

Call and receive calls regarding customer accounts.Collect monies related to customer accounts.Negotiate settlement terms.Liaison for out of state officesCollected over $7,000,000 in outstanding accounts.Reduced body shop turnaround time by 24 hours by changing communication procedures.Generate and present weekly reports.Explain coverages to both insured and claimant.Work incoming claims as assigned.Skip tracingPayablesRental liaisonPreferred Repair Option (PRO) dispatcherOrder police reportsAssist total loss processor when needed.Assist field and drive in processor when needed.