Abby Howey Email & Phone Number

Witney, Oxfordshire

* Overall responsibility for the central reservations department, ensuring the best possible revenue is achieved by closely managing incoming enquiries, applying strategic rates, monitoring occupancy levels and responding to periods of high and low demand, in the group’s six hotels.* Leading, training and developing a team of five individuals building sales focus with strong drive for achieving targets and goals.* Developed excellent interpersonal, verbal and written communication skills able to explain, and sell, the tourism attractions at the group’s hotels.* Managing the revenue budgets to maximise occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems in the hotel.* Trained staff, on my team in using V1 and Opera booking systems.* Built strong repeat business for corporate conference bookings exceeding budgetary targets year on year.* Voted ‘Employee of the Year’ in 2012 by all staff in the hotel.* Additionally, provided cover throughout the hotel for senior managers during holidays or absence.* Represent the group at Tourist and travel shows in the UK selling benefits to agents and holiday firms.

Oxford, United Kingdom

* FOX FM was a local radio station in Oxford, part of the Capital Radio Group.* Responsible for managing the main revenue generator and 20% of the advertising output in excess of £500.000 per annum.* Coordinated of in-house sales and national sales ensuring clients received their required service in a timely manner.* Supported the company charity efforts by running the Information, Lost Children and Disabled persons platform at the annual Party in the Park, attendance 80.000+.

Witney, Oxfordshire

* Responsible for managing and leading a team of eight part-time and full time staff.* Trained all staff on the new EPOS tills, product knowledge and sales techniques.* Promoted as cover for senior managers in Oxford and Witney stores.* During tenure at Witney branch improved staff motivation as a result, increased sales by 41%.* Developed high level customer facing and sales skills that I have employed throughout my career.

Nvq Supervisory Management, Level 3

Nvq Retail, Level 2

Btec National Certificate, Information Technology

Btec First Diploma, Information Technology

Gcse, Psychology

Ras Course, Level 1 And 2

Gcse, Achieved 9 Passes In Gcse Subjects