 Microsoft Excel – Manipulation of data; transferring data; development of charts and tables. Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals. Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals. Statistical Package of Social Sciences (SPSS v. 26)-Data analysis  Conducting research via internet.

Responsibilities (Customer Relations Officer)• Welcoming clients• Receiving and registering clients in the computer system• Handling customer queries/complaints through phone calls and emails• Maintaining databases for clients and keeping their contacts • Scheduling appointments for the doctor.• Booking meetings and ensuring meetings are minuted• Answering and forwarding phone calls• Screening phone calls• Write daily reports and present to the hospital administrator• Write, edit and distribute various types of content, including material for a website, press releases, marketing material and other types of content that take the message to the public

Responsibilities (Customer care assistant) Customer care  Receiving and forwarding calls to the relevant departments Handling customer complaints and addressing them accordingly.  Receiving and filing of documents Maintaining security of documents in the CEOs office  General office work e.g scheduling appointments of the CEO Ensuring meetings are effectively organized and minuted Create and maintain internal newsletters for the organization

Responsibilities Research assistant Statistical Data analysis Using SPSS Data entry  Book keeping Inventory management