Abby Klein Email & Phone Number

Needham, Ma, Us

Newton, Massachusetts, United States

Director of Operations for a growing team including 4 buyer agents, 1 listing agent and marketing support staff. I currently oversee all aspects of the business - inclusive of managing agents, admin & support staff, monitoring transactions, development and implementing systems across the board, managing marketing programs & client events, helping to maintain a happy and healthy working environment for the entire team & ensuring a positive, memorable customer experience for all our clients.

Newton, Massachusetts, United States

- Owned all aspects of transaction process, such as listings intake, scheduling photo appointments, coordinating showings, and finalizing MLS listings.- Handled client interactions through email, phone, and in-person meetings to address inquiries, resolve issues, and provide solutions. - Established systems for open house buyer intake and follow-up, tracked business metrics like conversion rates and referral sources.- Oversaw general office operations, including supplies, maintenance, and upkeep.- Managed CRM utilization and daily updates, creating opportunities for growth, monitored agent performance through checklists and smart plans.

Newton, Ma

• Builds relationships with new families, connecting them with JCC programming that meets their needs, helping them to form relationships with other parents in their community • Plans and facilitates programs for children up to 6 years based on Jewish holidays and traditions, inclusive of entertainment and sensory activities, attendance ranging from 20-90 families• Coordinates across departments to develop programming, introducing families to other offerings which lead to new JCC memberships, enrichment sign ups, swim students and preschool enrollees• Reaches out weekly via social networking tools, personal email outreach and in-person conversation to bring new families to the JCC community

Boston, Ma

• Responsible for development, negotiation, and presentation of national and local digital media plans for Victoria’s Secret, Bank of America/Merrill Lynch and MARS Brands • Executed end-to-end management of banner, social media, mobile, and search campaigns; personally accountable for ensuring timely launch and quality assurance of all media placements in market• Developed a test and learn strategy for Victoria’s Secret each year, setting up a cadence of new partners, working towards evolving the business, specifically in video, mobile and look-alike targeting • Created a 5-phased $3MM VS Fashion Show campaign that would hit 85MM in reach, provide 550 MM impressions, including unique to market brand activations and sponsorships driving in store and online sales along with a significant Tune-In push for the live show • Ran live-streaming and on-demand Webcasts for Merrill Lynch on Y! Finance and MSNBC, driving over 400,000 video views of client content per campaign• Organized M&M’S NASCAR “Most Colorful Fan” Contest, including targeted e-mail newsletters to NASCAR fans, acquisition-focused display ad buys to drive online registrations and photo uploads, live Twitter feeds, and a detailed contest designed to drive consumer interest and participation• Created custom social media blogger campaign for M&M’S Premiums with BlogHer, producing 10 blogger reviews inclusive of product sampling and giveaway • Maintains excellent communication between internal teams, vendors, client and other agency partners, openly reaching out to share and leverage learning and benchmarks from digital campaigns• Oversees media and associate planners, delegating appropriate level work and mentoring them to develop planning skills and grow within the agency

• Lead print buyer for clients: EAS, Just For Men, Honda Civic, and Moretz PowerSox• Used strategic planning methods and negotiation skills to maximize the reach of local and national print advertising plans, adhering to budget and performing post-buy analysis• Led project to research and unlock innovation in print advertising beyond traditional, two-dimensional creative concepts, resulting in increased consumer engagement and media performance

B.S., Communications

Education record