Accountable for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Work closely with customers alongside Sales, Customer Support, and Product Management to drive adoption and employee engagement.

Strategically planned for contract renewal, expansion, and up sell, and ensured the effective execution of the plans. Build strong relationships with customers to ensure successful digital transformation with security as top of mind and mitigating risks through implementation.

Led teams in the design, development, implementation, optimization, maintenance, and troubleshooting of software programs and applications for both internal and external customers.

I acted as team lead for a development team with oversight of 2-year multi-million dollar redesign project for aps.com that involves multiple vendors, contractors and resources with a successful delivery in April 2013. I played the role as project manager, release manager, and content manager while maintaining and enhancing legacy site. I also managed the mobile site development that was implemented in June 2013. Successfully delivered projects that included service order automation, energy efficiency programs, and enhancement of aps.com. Successfully implemented monthly deployments for break/fixes and minor enhancements. Provide 24/7 support of external sites, meet SLAs and identify opportunities to improve overall efficiency of site to decrease the number of incidents. I led the team with a collaborative mindset while challenging others to adhere to best practices especially pertaining to code development utilizing TFS. Develop team members to challenge personal goals and drive for success which led to promotions and identified high potential employee to move into leadership role.

Accountable for finances, strategic leadership, project management, vendor management, Web content management and technical assistance related to external website. • Managed an extensive 3-year website redesign project with over $6M dollar budget to produce a new corporate reputation website and develop a web strategy to support the company’s business goals and more directly address the needs of key stakeholders; delivered phases of project on time and on budget. Increased web transactions in 2010 by 24% over 2009 year end totals. • Developed strategy for web (eChannel) including identifying key performance indicators/metrics, scope, budget, and resources. • Responsible for multiple vendors and approved contracts with values worth over $500K. Monitor vendor performance to ensure adherence to Statement of Work in order to meet deliverables• Lead Web Governance Committee consisting primarily of directors and key managers representing all business groups; consult on web projects and policies; lead the development of and ensure compliance with related management model policies and processes. Present to senior leadership team on web strategy and initiatives. • Established a new content maintenance process, developed training documents, conducted classroom and live web training sessions, and provide ongoing support to 20 web content authors. • Provide technical support for any web related issues. Responsible for troubleshooting issue and notifying the appropriate IT department. Review, test and provide approval for issue resolution and notify appropriate business unit.