Calculated annual income and conducted reference checks on applicants.Processed paper and electronic applicants change reports to updatedatabase records and files.Conducted calls with new clients to explain policies, rules, andregulations.Provided administrative support preparing files for underwriting staff, aswell as assisted team members with overflow.Oversaw multiple accounts and worked diligently to meet and exceedperformance goals.Upheld compliance with privacy and security requirements, as well asfederal statutes covering government loans.Completed closing process by collaborating with attorneys, titlecompanies, and government clerks.

Conducted research with Counties for First time homebuyer programs.Verify employment, income, and other financial information.Ensure compliance with all federal and state lending regulations andguidelines.Communicated with customers in person and via telephone to answerquestions, process transactions and resolve issues.Cultivated deep knowledge of customer businesses and relationship tocompany objectives.

Maintain accurate and complete loan files and ensure timely processingof all loans.Review loan applications and supporting documentation forcompleteness and accuracy.Attend training sessions and keep up-to-date with changes in mortgagelending regulations.Developed productive relationships with business representatives andconsulted closely to uncover needs and match available solutions.Assist with post-closing activities, such as loan servicing and investorreporting.