Abby Pardew Email & Phone Number

Waurn Ponds

• Manage customer concerns and questions that come from instore and online, leading to increased customer support and satisfaction.• Developed my customer management skills, resulting in an increase in customer satisfaction and in tern an increase in sales.• Identified areas of customer service to improve on in order to exceed daily targets.

• Managed meeting tight deadlines for stories to be printed in the online edition and newspaper.• Improved interviewing and writing skills, leading to an increase in the quality and amount of stories produced that were able to be published.• Investigated leads on news stories and participated in writing the 2022 Queen's Birthday Awards pieces.